![Ricoh Imaging Europe](https://media.trabajo.org/img/noimg.jpg)
Application Support Engineer
1 month ago
Is this the role for you?
Key Responsibilities- Liaise with customers throughout the incident resolution process, including advice of status, solution, and negotiation of closure by maintaining accurate and complete customer records of all incidents including symptoms, actions taken and closure details.
- Ensure Ricoh maintains high levels of customer satisfaction by efficiently addressing support duties in adherence to Service Level Agreements (SLA’s).
- Assist in identifying and developing tools and processes required for the continual improvement of the incident management and service assurance process.
- Participate as part of the team to achieve the team’s goals and targets.
- Be available and responsible for all customer inquiries pertaining to critical escalations (P1’s & P2’s) as required by the management & demonstrate relevant knowledge required to handle such inquires.
- Be a direct liaison between the Application Support Team and our Pre-Sales Solutions Specialist, Project & Implementation teams to deliver customer requirements as contractually defined.
- Be involved in the design of proactive/scheduled maintenance & updates of the installed solutions of our customers whilst adhering to Change Management processes.
- Participation in Situation Management (SITMAN) meetings during major customer outages that involve Ricoh print solution
- Assist in identifying and developing tools and processes required for the continual improvement of the incident management and service assurance process
- Assist in the definition of & execution of Change Management
- Provide priority support for P1/P2 incidents for all Ricoh Customers for which remote access can be gained & provide a timeline of events to assist in the development of the Post Incident Report
To be successful in this role:
A Successful Candidate would have:- Experience with Ricoh hardware, software products and solutions or relevant industry experience.
- Experience in IT Help Desk Support and associated administration.
- Experience in cloud computing such as Azure, Amazon, and other cloud technologies.
- Excellent call logging and communication skills (both written and verbal).
- Ability to transfer knowledge between team members.
- Be a fast learner – ability to pick up new technologies “on the fly”, have a professional work ethic (be self-motivated), and a demonstrated ability to respond professionally to customer enquiries.
- Ability to work on a roster-based schedule.
- Available to work on a 24/7 roster if required.
- Previous Technical support experience and A+ troubleshooting skills. Working knowledge of Microsoft Desktop & Server (Windows) Operating Systems & Mac OSX.
- Hands-on hardware experience with printers, multifunction devices, etc.
- Relevant industry certifications & 2 years of experience in application support.
- Demonstrate a working knowledge of Internet and Networking concepts, protocols, and hardware.
- ITIL v3/4 (required) and IT qualifications -will be highly regarded (i.e., CCNA, MCSA, IT degree/diploma) or relevant industry experience.
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
Permanent-
Application Packager
3 weeks ago
Alexandria, Australia AC3 Full timeDevelop your career in a leading Australian owned MSP - Voted #4 Best Place to Work in Australia - Largest Australian IT Service Provider for NSW Government **DISCLAIMER**: **Australian/New Zealand Permanent Residency or Citizenship and being located in Australia is a mandatory requirement for this role.** **About the company** At AC3, our purpose is to...
-
Engineering Manager
2 weeks ago
Alexandria, Australia Ampol Full timePermanent, full-time opportunity - Be part of a growing and exciting business that is reshaping the future of energy **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making those journeys easier by meeting Australia’s needs...
-
Female Support Worker
2 weeks ago
Alexandria, Australia Angel Ability Support Full time**Must reside close to**_ **(*_Alexandria, New South Wales_**)*_ **Requirements**: - **Certificate III or IV in Disability Preferred Qualifications (but not mandatory)**: - **NDIS Workers Screening Check**: - **NDIS Orientation Module**: - **Infection Control Certificate**: - **CPR and First Aid Certification**: - **Must have an Australian Driver...
-
Female Support Worker
2 weeks ago
Alexandria, Australia Angel Ability Support Full timeMust reside close to_ (_Alexandria, New South Wales_)*_Requirements:- Certificate III or IV in Disability Preferred Qualifications (but not mandatory):- NDIS Workers Screening Check:- NDIS Orientation Module:- Infection Control Certificate:- CPR and First Aid Certification:- Must have an Australian Driver License:- At least 2 years of experience as a Support...
-
Systems Trainer
2 months ago
Alexandria, Australia ACRWORLD Full time$100,000+ Super - Alexandria Location - Leading Construction Co. **About Them**: This leading Commercial Fit Out Construction company with decades of experience across the residential, commercial and industrial sector are seeking a meticulous **_ Systems Trainer & Applications Support Analyst_** to create and maintain an efficient training function across...
-
Senior Mechanical Design Engineer
2 weeks ago
Alexandria, Australia Breville Full timeSenior Mechanical Design EngineerAbout BrevilleOver 90 years, Breville has become a renowned global brand, providing kitchen products to 70+ countries worldwide. Breville improves lives through innovative and thoughtful design, enabling people to accomplish tasks more efficiently and effectively at home.Joining Breville offers a unique experience. It's more...
-
Systems Engineer
1 month ago
Alexandria, Australia CompNow Full timeAbout Compnow: Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software...
-
Systems Engineer
4 weeks ago
Alexandria, Australia CompNow Full timeAbout Compnow: Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software...
-
Senior Implementation Engineer
2 months ago
Alexandria, Australia Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Senior Implementation Engineer
2 weeks ago
Alexandria, Australia Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Quality Engineer
1 month ago
Alexandria, Australia Breville Full timeQuality EngineerAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or...
-
Quality Engineer
2 weeks ago
Alexandria, Australia Breville Full timeQuality EngineerAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or...
-
Quality Engineer
4 weeks ago
Alexandria, Australia Breville Full timeQuality EngineerAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or...
-
Engineering Technician
2 months ago
Alexandria, Australia Braemac Pty Ltd Full time**ACCOUNTABILITIES** - Assessment of products and locates sources of problems by observing electro-mechanical devices in operation. - Provides mechanical maintenance information by answering questions and requests feedback and report to the internal Team. - Dismantles equipment and removes/replaces defective parts. - Determines changes in requirements of...
-
Automation LLC Engineer F/H
3 months ago
Alexandria, Australia ALSTEF Group Full timeAbout Alstef GroupAlstef Group designs, integrates, & supports automated turnkey solutions for the airport, intralogistics & parcel handling markets. Its mission is to create intelligent solutions that not only meet the needs of its customers, but also provide them with the long-term benefits of a tailor-made automated system that is eco-designed, efficient,...
-
Automation LLC Engineer F/H
4 weeks ago
Alexandria, Australia ALSTEF Group Full timeAbout Alstef GroupAlstef Group designs, integrates, & supports automated turnkey solutions for the airport, intralogistics & parcel handling markets. Its mission is to create intelligent solutions that not only meet the needs of its customers, but also provide them with the long-term benefits of a tailor-made automated system that is eco-designed, efficient,...
-
Costing Engineer
4 weeks ago
Alexandria, Australia Breville Full timeCosting EngineerAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or...
-
Costing Engineer
2 weeks ago
Alexandria, Australia Breville Full timeCosting EngineerAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or...
-
Engineering Technician
2 weeks ago
Alexandria, Australia Braemac Pty Ltd Full timeACCOUNTABILITIES Assessment of products and locates sources of problems by observing electromechanical devices in operation. Provides mechanical maintenance information by answering questions and requests feedback and report to the internal Team. Dismantles equipment and removes/replaces defective parts. Determines changes in requirements of parts by...
-
Senior Mechanical Design Engineer
1 month ago
Alexandria, Australia Breville Full timeSenior Mechanical Design EngineerAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things...