Systems Engineer

1 month ago

Alexandria, Australia CompNow Full time

About Compnow:

Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

  • A free day of leave on your birthday
  • Five weeks annual leave incentive
  • Employee discounts on IT Equipment
  • Employee discounts on accommodation in Bali, Indonesia
  • Training programs designed for you
  • Long term career pathways

What you’ll do?

The Systems Engineer is responsible for being the point of the escalation for tickets, guide and up skill other engineers, take proactive measures and provide solutions for high value managed service and prepaid support customers. 

  • Provide services across multiple vendors and vertical technologies delivering excellence in Windows and/or Apple focused technology services.
  • Provide general application support, basic troubleshooting of network connectivity issues, user account creations and deletions, create file sharing connections.
  • Manage end point software installation and licensing, and end user device setup and transfer.
  • Documenting time and technical information into our ticketing systems and client information tools 

What you’ll bring?

  • 4+ years’ experience in a Systems Engineer role or similar position.
  • Proven track record of working with various technologies/vendors.
  • Excellent technical and non-technical communication skills with key stakeholders.
  • Team player that is able to multi-task in a fast-paced working environment. 

Desired technical skills and capabilities: 

  • Level 3 experience in troubleshooting Windows and MacOS. Experience in an Education environment is preferred. 
  • 3+ years’ experience in Intune. Experience around networking and security is highly desirable. 
  • Experience with cloud identity providers (Azure, Okta, Google Cloud, etc).
  • Passionate about everything IT - strong problem solving and troubleshooting skills.

What else do you need to apply?

  • We want to learn more about you, therefore a relevant cover letter is required for your application to be considered.
  • Willing to travel on-site to our office in Alexandria. 
  • Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

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