Technical Support Specialist

4 weeks ago

Kings Park, Australia Penske Full time

Job Description

A fantastic opportunity has risen to join our National Off-Highway Technical Support team in the role of Product Support Specialist – Industrial Markets covering Mining, C&I, Rail & Powergen.  Based in one of our Queensland branches, you will collaborate with service teams, customers, and suppliers, providing top-notch product and technical support.  

Key responsibilities include:

  • Provide product technical support to Penske branches, OEMs and end customers in the Off-Highway Industrial Markets within Australia & New Zealand. 
  • Liaise with MTU factory representatives to facilitate technical support.
  • Build and maintain excellent relationships with key customers and act as key aftersales technical contact. 
  • Work closely with Penske Service departments regarding technical issues.
  • Work collaboratively within the technical support team on failure analysis of issues for elevation to MTU.
  • Support team improvement projects in collaboration with Engineering & Technical Support management.

The successful applicant will possess the following skills and attributes:

  • Technical qualifications OR relevant trade and industry experience on MTU product mechanical and control systems
  • Experience in Industrial markets preferred but not essential
  • Computer literacy to a level necessary to write technical reports and presentations for internal and external customers
  • Ability to work within a team environment to meet specific deadlines and to work independently and self-motivated
  • Good communication and interpersonal skills
  • Exemplify and communicate Penske OPTIC Values
  • Work Environment: Office; a degree of regular travel within Australia and NZ may be required

Why join Penske?

To put it simply, Penske are serious about their commitment to employees. Whether it be our commitment to safety, training, or career progression, you know when you step into a role at Penske, you step into a career.

We provide a fantastic work environment, with strong leadership, rewards and recognition and an employee assistance program to make sure all of our team are happy, healthy and safe.

With discounts on everything from tools to vehicles, to travel and insurance, you know our above award rate will go even further

  • Accredited Training & Development Programs
  • Commitment to providing the highest levels of safety, technical and leadership training
  • Competitive Remuneration
  • Reward and Recognition Programs
  • Refer a friend and we'll pay $4,000 for Diesel Technicians & $1,000 for all other roles
  • Employee Assistance Program
  • Family Friendly Benefits including Paid Parental Leave
  • Access to Discounted Travel, Health Insurance & Motor Vehicle benefits

Penske Australia is a premier distributor of premium diesel and gas engines, power systems and heavy vehicles. With brands including Western Star, MAN, Dennis Eagle, mtu, Detroit and Allison our operations extend across some of the most vibrant on- and off-highway markets Australia wide. As part of the Penske Group, you'll join over 50,000 across a variety of sectors including automotive & truck dealerships, truck leasing, motor racing and logistics management.

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