Product Support Specialist
3 weeks ago
A key opportunity has arisen to join our National Off-Highway Technical Support team in the role of Product Support Specialist – Industrial Markets covering Mining, C&I, Rail & Powergen.
As a Product Support Specialist, you will collaborate with service teams, customers, and suppliers, providing top-notch product and technical support based in one of our Queensland branches.
Key Responsibilities:
- Provide product technical support to Penske branches, OEMs, and end customers in the Off-Highway Industrial Markets within Australia & New Zealand.
- Liaise with MTU factory representatives to facilitate technical support.
- Build and maintain excellent relationships with key customers and act as a key aftersales technical contact.
- Work closely with Penske Service departments regarding technical issues.
- Work collaboratively within the technical support team on failure analysis of issues for elevation to MTU.
- Support team improvement projects in collaboration with Engineering & Technical Support management.
Requirements:
- Technical qualifications or relevant trade and industry experience on MTU product mechanical and control systems.
- Experience in Industrial markets preferred but not essential.
- Computer literacy to a level necessary to write technical reports and presentations for internal and external customers.
- Ability to work within a team environment to meet specific deadlines and to work independently and self-motivated.
- Good communication and interpersonal skills.
- Exemplify and communicate Penske OPTIC Values.
- Work Environment: Office; a degree of regular travel within Australia and NZ may be required.
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