Client Service Help Desk

3 weeks ago

Sydney, Australia Anton Murray Consulting Full time

Sydney
Wealth Management
Permanent

Our client is a leading ASX listed FinTech firm servicing the stockbroking and wealth management industry with their automated operations technology.

They are rapidly growing with a strong pipeline of new business and planned overseas expansion. Due to this, they need an addition headcount to service their current clients, and be the main point of contact. 

Candidates will have over 2+ years’ experience ideally from the stockbroking or wealth management or FinTech industry within a client services / account manager style role.

This role would suit someone coming from an equity markets, wealth management or stockbroking operations / client services, desk assistant, or middle office environment with an outgoing personable personality and be comfortable meeting clients, and being the main point of contact for queries and issues.

The Client Help Desk is accountable for the ongoing relationships with, and provision of exceptional client service to clients and support personnel of each of these clients. Client Account Managers are also responsible for maintaining good working relationships with each of our internal partners, including Sales, IT, Onboarding teams and senior management

Responsibilities:

  • Develop a deep understanding of assigned clients including key clients and their requirements.
  • Develop strong relationships with advisors and key personnel.
  • In conjunction with the sales team, meet with clients from time to time including social functions.
  • Performance of regular client calls/visits including publishing written agendas, post meeting minutes and outstanding action items, regular reporting of progress and follow up actions
  • Work closely with the Product and Onboarding team to ensure seamless adoption of new clients
  • Client training 
  • Take ownership of all aspects of risk associated with the client, including service issues with regulatory/compliance implications.

Requirements:

  • Impeccable communication skills
  • Minimum of 2+ years’ experience within a wealth management, stockbroking, or FinTech environment with strong client interaction

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