Service Owner Service Desk
4 weeks ago
Internal Only Opportunity
We are looking for a Service Owner Service Desk.
This new role ensures Service Desk operations deliver exceptional customer-centric experiences in an agile environment. This role oversees the efficiency, quality, delivery, and customer satisfaction of Service Desk operations, fostering a culture of collaboration, support, and continuous improvement to empower the team and deliver outstanding results.
We are looking for a forward-thinking capable leader who must demonstrate strong leadership, a technical understanding of end-to-end Service Desk operations, and knowledge of bids and contracts. Additionally, they must have an excellent grasp of governance and processes, encompassing service delivery and all aspects of staff management.
The Service Owner must possess strong customer relationship skills, capable of building trust with both external and internal customers. The Service Owner will collaborate closely with stakeholders, development teams, and other cross-functional groups to ensure Service Desk services are delivered on time, within budget, and to the highest quality standards. The role requires high engagement with technical peers internally and externally, including contract compliance, reporting, and metric control, further enhancing the operational efficiency of the organization.
About you
To succeed in this role you will have:
This is a key leadership role with the DWS Practice. This role will play a key part in fostering a collaborative and supportive environment for our service desk teams. This role will have approx. 7 direct reports both in Australia and NZ. The role reports into Richard Ellis, Director Workplace and Service Desk.
We are open to locations being in Australia or NZ.
Applications close Monday 9th September.
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