At Your Service Agent

2 months ago

Dawes Point, Australia Marriott Full time

Job Number 24122460
Job Category Rooms & Guest Services Operations
Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team 

We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script.  

Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier. 

Pier One Sydney Harbour is not just a workplace; it's a place where you can showcase your talents and make a real impact on our guests' experience.  

We work every day to elevate our associate’s experience.  

Some of your Key Responsibilities: 

An exciting opportunity exists for an experienced At Your Service Agent to join the talented Pier One Sydney Harbour team. This role will be responsible for answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Benefits, Perks & Rewards: 

Free delicious duty meals including one barista coffee a day 

Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House.  

Numerous activations and events to connect with your colleagues.  

Free In-house laundry for all your work clothes.  

Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends.  

Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International.  

Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program. 

What we value for this role: 

High School Diploma for G.E.D Equivalent.

Experience with OPERA property management system or similar.

Full working rights in Australia.

Current NSW RSA Required.

Enthusiastic to escalate your  Front Office career.

At least 2 year of related work experience.

You'll think outside the box and have an open-minded personality.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at email@marriott.com 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Sales Agent

    3 months ago

    Point Cook, Australia The Little Group Full time

    **Description**: Welcome to your home for property. Little Real Estate is proudly home to Australia's largest independently owned rent roll. With 12 offices nationwide and over 14,000 property managements, we have been at the forefront of property management for over a decade. We are currently expanding our Residential Sales Team in key areas and are...

  • Sales Agent

    3 months ago

    Point Cook, Australia The Little Group Full time

    **Description**: Welcome to your home for property. Little Real Estate is proudly home to Australia's largest independently owned rent roll. With 12 offices nationwide and over 14,000 property managements, we have been at the forefront of property management for over a decade. We are currently expanding our Residential Sales Team in the West and are...

  • Reservations Agent

    3 weeks ago

    Sandstone Point, Australia BIG4 Sandstone Point Holiday Resort Full time

    **The Resort** Big4 Sandstone Point Holiday Resort is the winner of multiple awards including QHA’s Best Mid-Range Accommodation three years running, Caravanning QLD’s Award for Excellence, Moreton Bay Tourism Business Excellence Awards and more. Rated 5/5 on TripAdvisor we price ourselves on our passion for customer service. We are looking for an...

  • Reservations Agent

    4 months ago

    Sandstone Point, Australia BIG4 Sandstone Point Holiday Resort Full time

    **The Resort** BIG4 Sandstone Point Holiday Resort is the winner of multiple awards including: QLD Hotel Association Best Mid-Range Accommodation, Caravanning Qld Award for excellence, Moreton Bay Tourism Business Excellence Award, BIG4 Holiday Parks Supreme Award for Excellence and People's Choice Award! Rated 5/5 on Tripadvisor we pride ourselves on our...

  • Licensed Real Estate Agent

    3 months ago

    Banora Point, Australia Placed Australia- Real Estate Recruitment Full time

    **Job Title: Real Estate Agent** **Location: Banora Point, NSW** **Experience: Minimum 6 months in real estate sales** **License: Valid Real Estate License required** Are you an ambitious and experienced real estate professional looking for your next exciting opportunity? We are currently seeking a dynamic Real Estate Agent to join our team in Banora...

  • Food and Beverage Service Associate

    1 week ago

    Dawes Point, Australia Marriott Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Food and Beverage Service Associate to join our Banquets team at Pier One Sydney Harbour Autograph Collection. As a key member of our team, you will be responsible for delivering exceptional service to our guests and ensuring that every event and meeting space is prepared to perfection.Key...

  • Client Services Team Leader

    5 days ago

    Banora Point, New South Wales, Australia Your Plan Manager Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Team Leader to join our team at Your Plan Manager. As a key member of our leadership team, you will be responsible for leading and supporting a motivated team, ensuring efficient and timely service delivery.Key ResponsibilitiesLeadership and Team Management: Foster a positive and...

  • Food & Beverage Expert - Banquets

    1 day ago

    Dawes Point, Australia Marriott Full time

    Job Number 24165098Job Category Food and Beverage & CulinaryLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY – F&B and Event Service Expert Are you curious, outgoing and warm? If so, Pier One...

  • Food and Beverage Expert

    15 hours ago

    Dawes Point, Australia Marriott Full time

    Job Overview We are seeking a skilled Food and Beverage Expert to join our team at Pier One Sydney Harbour. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring a memorable experience at our iconic pier. Key Responsibilities Provide exceptional food and beverage service to our guests,...

  • Food & Beverage Expert - PIER BAR Attendant

    1 month ago

    Dawes Point, Australia Marriott Full time

    Job Number 24140999Job Category Food and Beverage & CulinaryLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you...

  • Barista

    3 weeks ago

    Dawes Point, Australia Marriott Full time

    Job Number 24151243Job Category Food and Beverage & CulinaryLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for...

  • Barista

    1 month ago

    Dawes Point, Australia Marriott Full time

    Job Number 24140175Job Category Food and Beverage & CulinaryLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for...

  • Guest Experience Ambassador

    2 days ago

    Dawes Point, Australia Marriott Full time

    Unlock Your Potential as a Guest Experience ExpertAre you a people person with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!As a Guest Experience Expert at Pier One Sydney Harbour, you will be the face of our hotel, responsible for creating...

  • Food & Beverage Expert

    3 months ago

    Dawes Point, Australia Marriott Full time

    Job Number 24111245Job Category Food and Beverage & CulinaryLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for...

  • Food & Beverage Expert - PIER BAR Attendant

    3 days ago

    Dawes Point, Australia Marriott Full time

    Job Number 24163533Job Category Food and Beverage & CulinaryLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you...

  • Culinary Professional

    2 days ago

    Dawes Point, Australia Marriott Full time

    Job SummaryWe are seeking a skilled and motivated Culinary Professional to join our team at Pier One Sydney Harbour Autograph Collection. As a key member of our kitchen team, you will be responsible for delivering exceptional food quality and service to our guests.Key ResponsibilitiesPrepare and cook food to the highest standards, following established...

  • Food & Beverage Attendant - Banquets

    4 months ago

    Dawes Point, Australia Marriott Full time

    Job Number 24092998Job Category Food and Beverage & CulinaryLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you...

  • Porter

    2 months ago

    Dawes Point, Australia Marriott Full time

    Job Number 24126137Job Category Rooms & Guest Services OperationsLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking...

  • Handy Person

    3 weeks ago

    Dawes Point, Australia Marriott Full time

    Job Number 24151114Job Category Engineering & FacilitiesLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to...

  • Guest Experience Expert

    4 days ago

    Dawes Point, Australia Marriott Full time

    Job Number 24162880Job Category Rooms & Guest Services OperationsLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking...