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Reservations Agent

4 weeks ago

Sandstone Point, Australia BIG4 Sandstone Point Holiday Resort Full time

**The Resort**

BIG4 Sandstone Point Holiday Resort is the winner of multiple awards including: QLD Hotel Association Best Mid-Range Accommodation, Caravanning Qld Award for excellence, Moreton Bay Tourism Business Excellence Award, BIG4 Holiday Parks Supreme Award for Excellence and People's Choice Award Rated 5/5 on Tripadvisor we pride ourselves on our passion fo customer service.

We are looking for an enthusiastic Reservation agent to join our team and continue to provide exceptional customer service to new and existing resort guests.

**The Role**:

- Managing guest accounts and process payments.
- Dealing with requests in a timely and efficient manner.
- When required, working with other departments such as Housekeeping & Guest Services.
- A genuine passion for providing 5 star customer service at all times.
- Available to work seven days between 7am - 7pm across various shift times, weekend work is required.
- Ability to work in a fast-paced role while dealing with a high level of incoming calls and enquiries. High level of attention to detail and ability to multitask.
- Excellent interpersonal skills and a high standard of spelling, and grammatical ability in verbal and written communication.
- Experience in hospitality and/or sales.
- Experience working with NewBook or other booking system highly desired, Outlook and Microsoft Suite.
- Enjoy working both autonomously and in a team environment.

**Job Type**: Casual

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Morning shift

Work Location: In person