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Lending Operations Manager

3 months ago

Brisbane, Australia Heritage and People's Choice Full time

On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation.

We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

About the role

We’re on the hunt for a Lending Operations Manager to oversee and drive the document preparation and settlement process for home loan applications. You’ll do this by leading a team of home lending support professionals to deliver efficient and accurate processing of loans to enable a strong level of service to our brokers, first party lenders and members. The team will also largely provide administrative support, including documentation and verification requirements in line with lending policies and procedures.

As the leader of this function, you’ll also be responsible for ensuring that SLA’s are met, compliance obligations are adhered to and consistent and open communication channels with our mortgage brokers are maintained.  In addition to this, you’ll also be responsible for the Home Loan Delivery function and providing support to our Home Lenders, all while implementing strategies to enhance overall operational effectiveness. 

You’ll work closely with the Third Party, Business Development Managers and Regional Managers, Home Lending and pass on feedback in regards to broker & lender submissions; and ensure ongoing support and development for our Home Loan Advice team. 

Key responsibilities include:

  • Broker and first party lending activity reporting, performance and communication regarding loan application progress
  • Assisting with the processing of broker and first party originated applications
  • Broker and first party lender file management from application to settlement
  • Effective management of home loan application mid-point review process for broker and lender originated loans
  • Managing and promoting a risk-based culture and providing support and advice to the Broker Support and Home Loan Delivery team
  • Overseeing the Broker and Home Loan Delivery inbox and distribute tasks 
  • Developing process improvements to continue to deliver a high level of service to brokers and first party lenders as business expands

About you

We’re seeking a result-driven individual with a passion for lending operations. In order to be successful, you will have the below attributes: 

  • Highly developed written and verbal communication skills
  • Highly competent in providing excellent customer service to stakeholders
  • Strong understanding of Real Estate Lending Practices together with appropriate skills, knowledge and experience gained through industry experience.
  • A strong understanding of credit risk and how to effectively operate within the risk appetite 
  • Proven experience in leading teams and effective change management
  • Competent in the use of loan origination systems and Microsoft products
  • Knowledge of financial institution business practices.

Why you'll love working here 

Putting 'People First' starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.

When you come to work for us, you'll be joining a team of inclusive, friendly and motivated employees who value making a difference every day for our members, community, and the planet.

The perks:

  • Career progression opportunities
  • Ongoing training, coaching and support
  • Employee banking benefits and discounted insurances
  • Paid volunteering days
  • Access to our Employee Assistance Program for you and your immediate family members

Sounds like a great place to work, doesn't it? We'd love to hear from you about this exciting opportunity. Click 'Apply' now and submit your application, including a cover letter and current resume by Friday, 5 July 2024. 

If you have any questions or would like to discuss anything in more detail, please contact the Talent Acquisition Team at careers@peopleschoice.com.au or hr.recruitment@heritage.com.au.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.