Current jobs related to Customer Care Representative - St Leonards - DKSH Healthcare
-
Customer Care Representative
2 months ago
St Leonards, Australia DKSH Full time**Location**:St Leonards, AU, AU**Global Business Unit**:CG**Job Function**:Client and Customer Services**Requisition Number**:164264**Description**: **Job Summary** **Drive Growth. Be the Difference.** At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies...
-
Customer Service Representative
5 months ago
St Leonards, Australia RSL LifeCare Full timeRSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our purpose to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day. We're looking for a dedicated Customer Care Representative for a 6...
-
Customer Service Representatives
5 months ago
St Leonards, Australia TAFE NSW Full time**TAFE NSW Life-Changing Careers** **Customer Service Representative** **Building a Talent Pool for multiple locations** **1x full time permanent position in Lismore & 1x temp part time position in Broken Hill** **Base Salary $66,212 - $73,085 p.a plus superannuation and annual leave loading.** At TAFE NSW, we are dedicated to life-changing...
-
Customer Service Representative
5 months ago
St Leonards, Australia Stryker Full time**Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Customer Service Representative
5 months ago
St Leonards, Australia Stryker Full time**Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Customer Service Representative
3 weeks ago
St Kilda, Victoria, Australia Commonwealth Bank Full timeTransforming Customer ExperiencesWe're seeking a dedicated and empathetic Customer Service Representative to join our diverse and inclusive team. As a key member of our contact centre, you'll be the friendly voice our customers hear when they contact us.Your Key ResponsibilitiesAssist customers with their day-to-day banking needs across a range of...
-
Team Leader
5 months ago
St Leonards, Australia Humanity Health Group Australia Full timeLong term career opportunities and growth - Support from an innovative organisation and unrivalled professional support **Your tomorrow starts with you today** Are you a passionate, driven and experienced customer service administrator looking for a chance to contribute your skills and expertise to a company that strives to make a positive difference in...
-
Customer Service Representative
3 weeks ago
St Marys, South Australia Corinthian Doors Full time{"title": "Customer Service Representative", "description": "About Our OpportunityAs a key member of our team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Schedule...
-
Customer Service Representative
1 month ago
St Kilda, Victoria, Australia Commonwealth Bank Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our contact centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients across a range of banking products.Key ResponsibilitiesProvide timely and effective...
-
Customer Service Representative
4 weeks ago
St Marys, South Australia Corinthian Doors Full timeAbout Our OrganisationCorinthian Doors is a leading manufacturer of timber doors, renowned for its quality, innovation, and design. With a strong presence in Australia and internationally, we strive to deliver exceptional service and quality to our valued customers.About the OpportunityWe are seeking a skilled Customer Service Representative to join our...
-
Customer Service Representative
4 weeks ago
St Marys, South Australia Corinthian Doors Full timeAbout Our OpportunityWe are seeking a skilled Customer Service Representative to join our team at Corinthian Doors. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service and support to our valued customers.Key Responsibilities:Schedule deliveries and assist with showroom enquiries as requiredCover reception...
-
Customer Service Representative
4 weeks ago
St Marys, South Australia Corinthian Doors Full timeAbout Our OrganisationCorinthian Doors is a leading manufacturer of timber doors, renowned for its quality, innovation, and design. With a strong presence in Australia and internationally, we strive to deliver exceptional service and quality to our valued customers.About the OpportunityWe are seeking a skilled Customer Service Representative to join our...
-
Finance Officer
3 weeks ago
St Leonards, Australia Hammond Care Full timeAbout us HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through...
-
Customer Service Representative
2 weeks ago
Saint Leonards, Victoria, Australia Tomra Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Tomra. As a key member of our Service Centre, you will be responsible for providing exceptional customer service and technical support to our business partners and customers.Key ResponsibilitiesProvide hotline technical support to partners and...
-
Customer Service Representative
2 weeks ago
Saint Leonards, Victoria, Australia Tomra Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Tomra. As a key member of our Service Centre, you will be responsible for providing exceptional customer service and technical support to our business partners, customers, and field service teams.Key ResponsibilitiesProvide hotline technical support to partners...
-
Customer Service Representative
3 weeks ago
St Marys, Australia Corinthian Doors Full time**About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Representative, you will be an integral team member supporting customers with enquiries as...
-
Customer Service Representative
4 weeks ago
Saint Leonards, Victoria, Australia Healthcare Professionals Group Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCommunicate effectively with...
-
Customer Service Representative
4 weeks ago
Saint Leonards, Victoria, Australia Healthcare Professionals Group Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCommunicate effectively with...
-
Customer Service Representative
4 weeks ago
Saint Leonards, Victoria, Australia Healthcare Professionals Group Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCommunicate effectively with...
-
Customer Service Representative
4 weeks ago
Saint Leonards, Victoria, Australia Healthcare Professionals Group Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCommunicate effectively with...
Customer Care Representative
2 months ago
Job Summary
Drive Growth. Be the Difference.
At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.
DKSH Grocery Connect is a renowned name in the industry, known for providing professional services to emerging brands. Our commitment to meeting the dynamic needs of modern grocery clients is what fuels our continued growth and success.
The Customer Care Representative plays a critical role to ensure strong, close customer relationships and a positive customer experience. There is a high focus on customer service and the role requires a friendly, outgoing disposition. Ensure efficient and accurate orders, proactive management of orders, and that orders are delivered in full on time. The Customer Care Representative escalates as appropriate any issues that needs to be managed to their Team Leader, Finance Department, Brand Manager, Key Account Manager or National Sales Manager.
General Responsibilities
- Focal contact of customers regarding orders and status updates of shipments.
- Manage customer service and order processing from order capture through to order fulfilment and service level reporting
- Respond to customer inquiries, orders, and complaints to provide problem resolution in accordance with the organisation's service standards.
- Liaise with warehouses, and transport providers as appropriate to ensure orders are managed through to delivery. Escalate issues to relative internal stakeholders and customers.
- Provide support to internal inventory control and reconciliation of inventory.
- Provide support in processing and/or investigating credit claims and stock returns.
- Ensure outstanding sales orders reports are monitored each morning and appropriate action taken, including communicating any changes to customers and proactively advising account managers of any problems with specific customers.
Functional Skills and Knowledge
- In depth experience in customer service preferably in a Direct-to-Consumer business.
- Experience with SAP desirable.
- Experience with CRM program beneficial.
- Collaborative, team player, committed, pragmatic, skilled communication, resourceful and customer oriented.
- Qualifications in a customer service or related field
- Minimum 2 years’ experience in FMCG grocery customer service role
If you are a dedicated and experienced Customer Care professional looking for a challenging role in a dynamic organization, we invite you to apply. Please submit your CV and Cover Letter outlining your experience for the role.
