Residential Support Worker

2 months ago

Port Hedland, Australia Hope Community Services Full time

Residential Support Worker

  • Part time (60 hours p/fortnight) and casual positions located in South Hedland.
  • Salary $37.35 p/h under the SCHADS award for part time positions + regional allowance of $10.12 p/h + super
  • This role will include nights and weekends.
  • Salary packaging benefits (find out more here on what this means) 
  • Discounts with a major health insurance provider.  
  • We offer employees and their family members access to a confidential, and professional counselling service.  

Other benefits    

  • Knowing you are making a real difference in your community and being part of a team that celebrates your successes and supports you during challenges.   

HOPE has been a provider of community services in Western Australia for over 120 years, providing much needed support for people in the areas of alcohol and other drugs, mental health, justice and family and domestic violence.  

About the Opportunity 

The role’s primary function is to work with other staff to create a safe and respectful home environment for young people to assist them to take responsibility and make healthy life choices.

Facilitate activities and support young people to achieve their goals, developed in their strengths based daily personalised program, and bail conditions whilst in the residential services.

Shifts are varied. There is a mixture of weekday shifts, weekday evening/overnight shifts and weekend day/overnight shifts. Staff work a mixture of shifts as part of their role.

Reporting of incidents as required by HOPE and funding body and within contractual timeframes.

Requirements of the Role: 

  • Staff are to work within Bail Practice Manual and HOPE policy to provide a safe environment for young people residing in the service and for co-workers.
  • Support up to 4 young people in a residential service when on shift. Support young people to achieve their goals and bail conditions through pro-social activities.
  • Support the facilitation of the strengths based personalised program for the young person developed by the Coordinator.
  • Ensure regular conversations occur with each young person and Coordinator regarding their progress and satisfaction in implementing their activity plan.
  • Provide opportunities for young people to experience healthy lifestyle and recreational activities.
  • Be a role model to young people and provide them with non-judgmental and compassionate support.
  • Transport young people to and from programs and appointments, as required.
  • Support young people with supervised family visits (where approved and appropriate)

About you:

  • Minimum Certificate III in Community Services, Youth Work, AOD or similar qualification, or relevant level of experience (minimum 1 year in a similar role).
  • Experience in delivery of services (programs) to young people (group or one to one).
  • Experience and / or willingness to work with young people with challenging behaviours.
  • Ability to communicate well with young people, and an understanding of Aboriginal culture.
  • Ability to use Microsoft office programs and Client Management Systems for reporting and record keeping.
  • Strong problem-solving skills to manage difficult situations.
  • Ability to prepare meals & maintain a clean and healthy environment.
  • Ability to engage in outdoor recreational activities.
  • An understanding of and adherence to working within personal and professional boundaries.

Desirable Criteria:

  • Current knowledge of and commitment to Equal Opportunity in all aspects of employment and service delivery.
  • A broad knowledge of drug and alcohol, mental health and youth justice issues and how they impact on young people.
  • Has knowledge of Trauma Informed Practices and Care.
  • Knowledge of the effects of foetal alcohol spectrum disorder (FASD) on young people (or willingness to undertake training).
  • MHFA certification.
  • Current knowledge of and commitment to Equal Opportunity in all aspects of employment and service delivery.
  • An interest in a range of hobbies, e.g., woodwork, craft, gardening, food and cooking.

Appointments will be subject to Australian residency/visa, satisfactory National Police check (within 3 months), Current C or A class driver's license, First Aid Certificate, verification of identification by Department of Justice (DOJ) prior to appointment, and suitable referee.

Our Culture  

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope’s ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on ‘growing our own’. 

Find out more about Hope on our  website. 

If you need support to submit your application, please email hr@hopecs.org.au  

Your benefits  

Knowing you are making a real difference in your community and being in a team that celebrates your successes and supports you during challenges. 

Not-for-profit salary packaging, reducing your tax (details via AccessPay).   

Discounts with a major health insurance provider. 

We offer employees and their family members access to a confidential, and professional counselling service.

What to expect next  

We vow to respond to every candidate that applies for a role at Hope/headspace.  

If your application is shortlisted, you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply

HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.

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