UX Researcher
1 month ago
About the Role
This is a great opportunity for a UX Researcher to support digital transformation by delivering student experience insights. Your role will be pivotal in integrating the voice of students into decision-making. Our team is known for its supportiveness, openness, and collaborative spirit. You'll also work closely with cross-functional teams, including Service designers, UX designers and student services stakeholders. Join us and become an integral part of our digital transformation journey
Your responsibilities will include:
Journey Mapping: mapping user journeys or user flows, representing these in journey management software and maintaining the journeys User Research Planning: understanding stakeholder needs and how these relate to program goals before translating these into robust, feasible research methodologies , Qualitative Research: facilitation of one-one-one interviews and workshops to deliver against research objectives Data Analysis: synthesis of qualitative and quantitative data to identify patterns, trends, and insights that can inform design decisions Knowledge Management: cataloguing insights, templates, tools and resources for broader access Who we are looking for
We're seeking an experienced UX Researcher with strong communication skills, capable of articulating project details clearly. Additionally, you're collaborative, curious, optimistic, passionate, and resilient.
You will also have:
Demonstrated skills in planning, coordinating and delivering qualitative or UX research to meet deadlines Demonstrated analytic and research skills with the ability to synthesize quantitative and qualitative information to define ddesign problems, opportunities and insights. Experience delivering qualitative or UX research from brief taking to delivery of insightsFor further information regarding responsibilities and requirements please refer to the attached PD.
Please note: Visa sponsorship is not available for this position . This role requires current valid work rights for Australia.
Your new team – Operational Performance Group
The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery.
What we offer you
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
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