UX Researcher

3 weeks ago

Melbourne, Australia REA Group Full time

Help bring our amazing products to life for both our consumers and customers-
- Permanant role - open to location-
- Experience Hybrid working arrangements in a flexible environment - Work from the office or home in a rhythm that suits youWe're REA

REA Group
is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in
- The UX Researcher is a member of the Design team which partners with Product and Engineering teams across the business to create amazing products and experiences for our consumers and customers. Our world-class team designs experiences that connect people and property, through immersive, intuitive and personalised experiences, providing Australians with knowledge and confidence to make great property decisions. Their passion for innovation drives them to create products our consumers and customers love.

What the role is all about- Working collaboratively with Product Managers, Designers, Developers, UX Researchers, Data scientists, Marketing team and various other stakeholders to help shape and ship new products and features-
- Crafting research plans, recruit, and undertake user research to identify problems, define solutions and validate concepts and prototypes with our consumers-
- Maintaining and updating research templates and frameworks, research libraries, recruitment processes, among others-
- Designing and facilitating workshops, user research activities, stakeholder interviews and research critique sessions-
- Facilitating both 1:1 and remote user research activities such as: usability testing, a range of fidelity concept testing on a variety of devices (desktop, mobile, tablet), contextual inquiry, survey design, competitive and comparative analysis, and other research methods-
- Presenting research insights and participating in providing best practice feedback and guidance in regular research critiques to ensure consistency and quality outcomesWho we’re looking for- We are looking for someone with a proven track record of 3+ years of experience in practicing design research, with a focus on qualitative researchAn understanding quantitative data analysis, and experimentation as part of mixed methods approaches-
- Good knowledge of inclusive design practices and accessibility-
- Good understanding of the design process and product management-
- Someone with strong communication skills for impact and effective influencing-
- Experience with different research methodologies and comfortable facilitating workshops with a range of stakeholders and/or customers using ideation techniques-
- Someone with a growth mindset, a positive attitude and able to take on and give clear and constructive feedback-
- Thrives in a fast-paced, high-energy environment, with an intrapreneurial ownership mentality-
- Someone with excellent stakeholder management skills and ability to build relationships across different levels in the organisationThe REA experience
- The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:
- A hybrid and flexible approach to working
Flexible parental leave offering for primary and secondary carers-
- Programs to support mental, emotional, financial and physical health & wellbeing-
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.-
- Hack Days so you can bring your big ideas to life-
- Performance recognition programs because hard work should never go unnoticedOur commitment to Diversity, Equity, and Inclusion
- We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunitie

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