Customer Support Representative

3 weeks ago

Canberra, Australia Data#3 Ltd Full time

Job Description

  • Join our high-performing team
  • Work for an Australian HRD Employer of Choice winner for 9 years in a row
  • Flexible working – Canberra location

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 Billion in 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

The Role

We are seeking a motivated Customer Support Representative to join our software licensing team in Canberra on a permanent full-time basis with hybrid work available.

Provide support to Account Executives and Account Managers in achievement of sales targets through:

  • Timely response to all internal & external queries
  • Accurate and timely preparation of quotations using Portal & other applications as necessary
  • Assist with sales proposal preparation
  • Assist with input of Tenders as required
  • Preparation of Customer price lists and distribution
  • Portal pricing input and pricing maintenance
  • Examining back order reports and serving as the point of contact for addressing issues and inquiries related to order fulfilment
  • Develop & maintain close working relationships with all stakeholders ie., external & internal clients, to ensure quality customer service ensuring long-term strategic customer relationships that exceed customers’ expectations
  • Assist Account Executives/Managers with forecasting, account planning updates, and debtor management
  • Attend trade and customer events where relevant
  • Source, quote and supply products to achieve maximum competitive advantage and revenue to Data#3 and understand suppliers of preference.

The experience you will bring to this role:

  • Minimum 2 years’ experience in a sales administration or customer-focused support role, in an ICT environment. Microsoft a must.
  • Effective negotiation and problem-resolution skills to achieve positive outcomes
  • Demonstrated work history of ethical business practice
  • Demonstration of IT product knowledge
  • Intermediate to advanced level of computer literacy, including:
  • Experience with MS Office suite products, particularly Word & Excel
  • Experience using the Internet.
  • Effective oral & written communication skills to ensure clear and accurate communication with all stakeholders. 

At Data#3, we value diversity, equity, and inclusion as foundations to our thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. 

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Reference: KISH112320

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

 

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