Customer Service Officer

3 weeks ago

Kingston, Australia Kingston City Council Full time

Kingston Active – Waves Leisure Centre

  • Bring your strength in customer service to this inclusive opportunity
  • Great benefits, great team
  • Customer Service Officers Casual
  • $39.63 per hour (inclusive of casual loading) plus 11% superannuation

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management. 

The role

Waves Leisure Centre are looking for confident, motivated team players with exceptional customer service skills to join our vibrant frontline Customer Service team. You will have excellent communication, be proficient with cash handling and have the ability to diplomatically handle situations with our valued customers. Experience in a similar customer facing environment is highly desired.

About you

Responsibilities and key to your success will be:

  • Providing excellent service to all customers as their first point of contact, both in person and over the telephone.
  • Processing casual entry, as well as bookings for all Centre services and programs; including swim lessons, fitness programs, retail and crèche.
  • Handling all membership enquiries including tours of the Centre, membership sales and renewals and assisting with current member retention.
  • Knowledge of all programs and ability to promote these to our customers and assist them with choosing the right product.

In addition, the minimum qualification requirements for this position are:

  • CPR qualification and Level 2 First Aid
  • Current Working with Children Check (WWCC)
  • Must maintain a satisfactory Police Check
  • A positive, friendly and energetic demeanor with experience in a customer focused, face to face role
  • Demonstrated knowledge and confidence in membership sales and retention
  • Experience in the leisure industry and with leisure-based software would be advantageous
  • Flexibility to work early mornings, evenings and weekends is a must.

You will be required to complete a pre-employment health declaration and organisation-based Police Check.

As an employee of the City of Kingston you will have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance, including social club events, wellbeing initiatives, discounted gym membership and health insurance.

How to Apply

If you have the skills, abilities, and attitude to take on this position, we would like to hear from you. After reviewing the position description available via our website (www.kingston.vic.gov.au) you can contact Georgia Keady on 9559 7103 with any further queries.

Kingston values diversity and is committed to creating a workplace where all employees can be their true self every day. We are an equal opportunity employer and strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.

To be considered for the role all applications must be submitted via our Careers recruitment portal by the closing date.

  • Essential : Are you willing to undertake a Working with Children Check? Please note, you will need to organise and pay for this if you are successful in progressing to the pre-employment stage of the recruitment process for this position. If you already have a Working with Children Check you will be required to add the City of Kingston as an employer if you are successful for this position.
  • Essential : Do you hold the qualifications required in the position outlined in the position description?

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