Customer Service Officer

1 week ago


Kingston, Australia Kingborough Council Full time

Position Type:

Full-Time

Application Close Date:

26 March 2023

About This Position:


To be successful, you must have a positive and flexible approach to work, as well as confident and articulate communication skills.

The role also requires competent cash handling and computer skills.


The position is full-time and the commencement salary is $60,178 per annum, plus 12.5% employer superannuation and a 19-day month.

For more information, please contact Stephanie Velini, Customer Service Coordinator on

Mandatory Requirements:

Essential

  • Previous experience in delivering facetoface, phone and digital customer services.
  • The ability to use initiative in resolving problems and the capacity to resolve complaints as appropriate.
  • Experience in cash handling, processing a variety of payments and endofday reconciliation.
  • Demonstrated ability to work cooperatively as part of a team, but when necessary, also work independently as required.
  • Competent IT and keyboard skills using Microsoft Office products and the ability to use a range of specialist local government programs, including GIS, CRM, and document management systems.
  • Welldeveloped time management skills and ability to organise and prioritise a range of administrative tasks to well established guidelines.

Desirable

  • A vocational qualification relevant to the role, e.g., Certificate III in Business
  • Experience in working in a government or other regulatory/compliance environment.


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