Customer Service Officer
2 weeks ago
**Position Type**:
Full-Time
**Application Close Date**:
26 March 2023
**About This Position**:
To be successful, you must have a positive and flexible approach to work, as well as confident and articulate communication skills. The role also requires competent cash handling and computer skills.
The position is full-time and the commencement salary is $60,178 per annum, plus 12.5% employer superannuation and a 19-day month. For more information, please contact Stephanie Velini, Customer Service Coordinator on 03 6211 8200.
**Mandatory Requirements**:
**Essential**
- Previous experience in delivering face-to-face, phone and digital customer services.
- The ability to use initiative in resolving problems and the capacity to resolve complaints as appropriate.
- Experience in cash handling, processing a variety of payments and end-of-day reconciliation.
- Demonstrated ability to work co-operatively as part of a team, but when necessary, also work independently as required.
- Competent IT and keyboard skills using Microsoft Office products and the ability to use a range of specialist local government programs, including GIS, CRM, and document management systems.
- Well-developed time management skills and ability to organise and prioritise a range of administrative tasks to well established guidelines.
**Desirable**
- A vocational qualification relevant to the role, e.g., Certificate III in Business
- Experience in working in a government or other regulatory/compliance environment.
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