Guest Service Agent

6 months ago


West Perth, Australia Accor Apartments & Realty Full time

Tribe Perth is conveniently based next door to Kings Park, nestled in the bustling outskirts of the city just 3 minutes from Perth’s CBD and easily accessible via the free CAT bus. This colourful vibrant hotel offers a range of 126 hotel style rooms featuring Kevin Murphy amenities, Tribe Table serving up breakfast and dinner as well as grab and go offerings and innovative-shared business spaces for those ‘mobile office’ moments. On your days of leisure, delight your senses with visits to local wineries and artisanal food producers, or embark on adventures along the endless sandy shores.

Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Previous experience in hotel front desk operations is a valuable asset
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.


  • Guest Services Agent

    6 months ago


    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **DoubleTree by Hilton Perth - Waterfront** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    3 weeks ago


    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAs a Guest Services Agent at Parmelia Hilton Perth, you will play a vital role in creating unforgettable experiences for our guests. Located in the heart of the city, our hotel offers a sophisticated retreat from the hustle and bustle of urban life.About the RoleWe are seeking a highly motivated and customer-focused...

  • Guest Services Agent

    6 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Northbridge** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** DoubleTree by Hilton Perth Waterfront **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities,...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Waterfront** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Service Agent

    5 months ago


    Perth, Australia TRIBE Perth Full time

    Located on the burgeoning doorstep of the ever expanding Perth CBD, **Tribe Perth **is conveniently based next door to Kings Park and minutes away from some of the city’s premier restaurants, bars and tourist attractions. Seductive and striking, Tribe Perth brings a bold new energy to the market. Part collaborative workspace, part social club, our 126...


  • Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Northbridge** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Service Agent

    5 months ago


    Perth, Australia Crowne Plaza Hotels & Resorts Full time

    At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too! That’s where you come in. When you’re part of the Crowne Plaza brand, you’re more than just a job title, that’s why we’re looking for a Part Time...

  • Guest Services Agent

    1 month ago


    Perth, Australia Hilton Full time

    Guest Services Agent (Casual) **Delivering Unforgettable Experiences at Parmelia Hilton Perth** As you enter our iconic hotel, you step into a world of urban sophistication, with the best of Perth at your doorstep. Conveniently located next to the Perth Convention and Exhibition Centre and seamlessly connected to the Brookfield Place commercial and retail...

  • Guest Service Agent

    5 months ago


    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Guest Service Agent

    5 months ago


    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Guest Services Agent

    4 months ago


    Perth, Australia Mercure Full time

    Company DescriptionMercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool, spa, sauna and gym. Business guests are well catered for at Mercure Perth with 6...

  • Guest Service Agent

    3 months ago


    Perth, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Perth*** **Rooms*** **Job Grade**: Full Time At Pan Pacific Perth, our purpose is simple yet profound: to make people smile. Our mission is not merely to hire individuals, but to seek out great people who align with our values and vision. By cultivating a vibrant and inclusive workplace culture, we aim to create an...

  • Guest Service Agents

    6 months ago


    Perth, Australia MINOR Hotels Full time

    We are looking for multiple enthusiastic, dedicated and professional Guest Service Agents to join our team at Oaks Perth Hotel on a full time and part time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...

  • Guest Service Agent

    5 months ago


    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Full Time & Part Time Positions Available **Job Number** 23196123 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    5 months ago


    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Part-Time & Full-Time Position Available. **Job Number** 24054915 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    6 months ago


    Perth, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...