Technical Trainer

2 months ago

Sydney, Australia Moray & Agnew Full time

About us

Moray & Agnew is one of Australia’s leading specialist insurance law firms with over 700 employees nationally. We have offices in Sydney, Melbourne, Brisbane, Canberra, Newcastle, Perth and Cairns, and have an unrivalled reputation in our market. Over the last decade, the firm has tripled in size to support the growth of our Australian and international clients.

Moray & Agnew are proudly committed to fostering a flexible, inclusive and diverse environment for our employees. In 2020 we were named one of the 25 most attractive firms to work at in Australia, and with the fourth highest percentage of female Partners according to the AFR Law Partnership Survey as at July 2022, we were identified as Australia’s most female-friendly firm by the Australian Financial Review.

We are passionate about what we do and want you to be too. We value technical excellence and the ability to function independently or in a team. We offer a unique workplace culture and excellent opportunities to further your personal and professional development.

About the role

We have a great opportunity in our vibrant Sydney office for an experienced Technical Trainer to join our Information Technology team on a full-time basis. Reporting to the National IT Manager, and also working closely with the People & Development team across our national offices, this position will be responsible for delivering, and improving existing training programs, to support the professional growth and development of our lawyers and other employees. This role requires an understanding of the legal industry, exceptional communication skills and a passion for fostering a culture of continuous learning.

Some of your day-to-day responsibilities will include, but will not be limited to:

  • Design and deliver comprehensive training programs on Microsoft, Adobe, and other productivity applications
  • Conduct instructor-led training sessions, including national systems training for new starters, both in-person and virtually
  • Provide hands-on support and troubleshooting during training sessions
  • Assess training needs and customise training programs to meet the specific requirements of our clients
  • Collaborate with the IT team and Vendors to launch new software services, ensuring that training programs are aligned with new technologies and updates
  • Stay updated with the latest developments with our applications and integrate them into training programs

About you

Our ideal candidate will have a passion for all things learning and development, as well as a background and experience in technical training and the creation and delivery of learning pathways. As one of the first people our new starters will interact with, your enthusiasm and passion for providing outstanding customer service will shine in the delivery of systems training.

Some of the key skills and qualities we are looking for in a candidate include:

  • Excellent communication and presentation skills, and the ability to tailor your communication to various audiences
  • Proven experience as a Technical Trainer, particularly with Microsoft products such as Microsoft 365, Teams and Adobe. Knowledge of legal software programs (iManage, Aderant, Mattersphere) will be beneficial.
  • Ability to pick up technical systems, and deliver engaging technical training content to various audiences
  • Certification in Microsoft technologies (e.g., Microsoft Certified Trainer) is a plus
  • Experience with e-learning platforms and learning management systems
  • Ability to work autonomously, and as part of a team in a fast-paced and deadline driven environment
  • Commercially minded with a customer service approach

Culture & benefits of working with us

We celebrate diverse thinking and experiences. We encourage our employees to bring their true and authentic self to the workplace. To help support you in achieving this, we offer our employees a wide range of benefits and we are confident that you will find something to love at Morays:

  • Flexible working arrangements to help you balance your work and personal commitments.
  • Dress for your day because we trust our employees to make choices which appropriately represent the firm.
  • Continuous learning and development programs to ensure that you are always being challenged, engaged and encouraged to grow.
  • Health and wellness initiatives, including an Employee Assistance Program for yourself and your family, and corporate discounts at over 400 leading fitness and wellbeing brands across Australia.
  • Paid parental leave policy, and in addition, we are now accredited as a Breastfeeding Friendly Workplace.
  • Mentoring program to support your professional development.
  • Diversity, inclusion and equality – we have a comprehensive Diversity and Inclusion policy, and a number of employee reference groups (LGBTIQA+, Aboriginal and Torres Strait Islander, Gender, Parents & Caregivers, Mature Workers, and Health & Wellbeing) to ensure that the firm continues to live its values.

We welcome people of all backgrounds and identities to apply to this position. If this opportunity is attractive to you, please submit your cover letter, CV and academic transcript.

Moray & Agnew encourage applications from Aboriginal and Torres Strait Islander candidates. In the spirit of reconciliation Moray & Agnew acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

If you require any adjustments to participate in our recruitment process, please let us know in your application.

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