Contact Centre Consultant

4 weeks ago

Keilor East, Australia Belgravia Health & Leisure Group Pty Ltd Full time

VIC, Keilor East Leisure Centre - Keilor East 3033

VIC, Keilor East Leisure Centre - Keilor East 3033

  • Are you a great problem-solver?
  • Do you love providing great customer experiences for a wide range of people?
  • Do you have a great phone manner and ‘smile in your voice’?

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. 

The Role

Belgravia Leisure launched our very own customer care contact centres in VIC. with  flexibility. We know we are in the “Era of the Customer” and recognise that customer experience has evolved significantly. Customers are smarter, better informed with more options, and more critical about the experience they receive, expecting it to be right the first time, every time. This is a great opportunity to meet and exceed customer expectations, winning over new customers and increasing customer loyalty. 

We are looking for passionate contact centre consultant who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for part-time and full-time representatives who have flexible availability to work weekdays and weekends. Minimum 20 hours per week. Hours will be Monday - Thursday 1:30pm-5:30pm

A few of the duties and responsibilities are listed below:

  • Inbound and outbound customer communication through phone, email, social platforms, SMS
  • Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
  • Engaging with customers and promoting our services
  • Develop positive relationships with customers to provide the best customer experience

Essential qualifications

  • Level 2 First Aid
  • Current CPR
  • Working with Children's Check (Employee status)
  • National Police check upon on-boarding 

**If you do not have these qualifications, we are able to assist you if obtaining

About the Perks

As a staff member of Belgravia Leisure you will also have access to all the leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool.

About the Site 

The aquatic and recreation centre will include a number of facilities that will benefit many of the local community including 50m heated outdoor pool, 25m indoor lap pool, learn to swim pool, warm water program pool, spa, steam and sauna, as well as an indoor water playground for young children.

There will also be multi-purpose rooms for health and fitness classes, gym, wellness centre, café, family change rooms, all with a high level of regard to disability access. Thus, ensuring that Belgravia Leisure continues its purpose and mission of “connecting community to leisure” and in turn providing every member of the community the opportunity to take advantage of this incredible facility.

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We’d love to hear from you

Apply now

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au.

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