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Contact Centre Consultant
3 months ago
The Role
Belgravia Leisure launched our very own customer care contact centres in VIC. with flexibility. We know we are in the “Era of the Customer” and recognise that customer experience has evolved significantly. Customers are smarter, better informed with more options, and more critical about the experience they receive, expecting it to be right the first time, every time. This is a great opportunity to meet and exceed customer expectations, winning over new customers and increasing customer loyalty.
We are looking for passionate contact centre consultant who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for part-time and full-time representatives who have flexible availability to work weekdays and weekends. Minimum 20 hours per week. Hours will be Monday - Thursday 1:30pm-5:30pm
A few of the duties and responsibilities are listed below:
Inbound and outbound customer communication through phone, email, social platforms, SMS Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards Engaging with customers and promoting our services Develop positive relationships with customers to provide the best customer experienceEssential qualifications
Level 2 First Aid Current CPR Working with Children's Check (Employee status) National Police check upon on-boarding**If you do not have these qualifications, we are able to assist you if obtaining
About the Perks
As a staff member of Belgravia Leisure you will also have access to all the leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool.
About the Site
The aquatic and recreation centre will include a number of facilities that will benefit many of the local community including 50m heated outdoor pool, 25m indoor lap pool, learn to swim pool, warm water program pool, spa, steam and sauna, as well as an indoor water playground for young children.
There will also be multi-purpose rooms for health and fitness classes, gym, wellness centre, café, family change rooms, all with a high level of regard to disability access. Thus, ensuring that Belgravia Leisure continues its purpose and mission of “ connecting community to leisure ” and in turn providing every member of the community the opportunity to take advantage of this incredible facility.
