Customer Consultant

1 week ago


East Ipswich, Australia Bendigo and Adelaide Bank Full time

Your new role with Bendigo Bank is just a few clicks away.

Job Closes: 29th September; Interviews Occurring 7th – 10th October

Position description: 

About the role

You'll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders. You'll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives. The Customer Consultant is the voice of Customer Contact in both call and digital interactions with our customers. The role connects customers with products and services, making their interaction with our business easy and seamless. 

As a Customer Consultant you’ll get to: 

 Respond to customer phone calls, emails and online web messaging within acceptable timeframes, delivering service excellence for each and every customer  Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
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