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Reservations and Rooms Control Agent
2 months ago
Job Number 24150474
Job Category Reservations
Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, and 30 brands, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn more about our company www.Marriott.com
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms, suites and villas.
Department
We are currently seeking a Reservations & Rooms Control Agent to form an integral part of the Reservations team. This position reports to the Reservations Manager.
Responsibilities include and are not limited to:
• Process all FIT reservations ensuring the completion of daily tasks as required and maintaining daily procedures through the use of checklists, including but not limited to, reservations made prior day, arrivals, no shows & cancellation reports.
• Provide, through a combination of telephone and email skills and in a polite & courteous manner, a high degree of guest satisfaction.
• Respond to all requests within 24 hours.
• Ensure a high level of product knowledge is maintained in order to explain services and facilities to clients as required and develop an awareness of local offerings.
• Liaise with other departments to ensure guest requests are actioned.
• Ensures guest requests are handled with the aim of exceeding guest expectations.
Preferred applicants will have valid working rights to work in Australia. Sponsorship will not be available for this position.
The successful applicant will have:
• A warm, people orientated demeanor
• A team first attitude
• Attention to detail
• Experience in similar role within an international standard 4- or 5-star Hotel (desirable)
Enjoy the benefits of unlimited career opportunities, free on-site car parking, uniforms provided and laundered, discounted meals, exceptionally generous accommodation discounts at our 5-star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it’s a lifestyle. Be your best. Grow your career with Marriott, where you don’t just work – you belong.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
