People Connect

7 months ago

Sydney, Australia IAG Full time

Create meaningful impact as a People Connect Manager, HR
Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

YOUR ROLE

As a Manager, People Connect you will lead the People Connect HR Advisory function for IAG. Our People Connect team are responsible for providing Tier 1 advice and support for IAGs managers and employees on HR related queries and processes.

This is a critical leadership role with a focus on optimising the service delivery of the People Assist and Manager Assist contact centres and building the capability and engagement of the advisory team. 

You will use your skills to draw insights from various case activity and reporting to identify and embed continuous improvements across People Services, including enhancing Tier 0 initiatives. You will think innovatively to design and deliver simplification of processes, driving greater service outcomes. 

A key to your success will be your ability to manage and lead change, both within and external to People Services, whilst proactively engaging with stakeholders to ensure the needs of the customer are met. 

This role is a Permanent opportunity based in Sydney.

ABOUT YOU


You will have extensive experience in a contact centre environment and proven leadership skills. You will have significant experience managing HR related matters. You have a process mindset and have can demonstrate implementation and complex change into an existing operating model. It would be highly regarded for you to have worked in a large complex organisation in a service delivery role. Imperative to your success will be your expert stakeholder management delivering benefits in a tiered service delivery model. 

Applications close Sunday 10 September 2023 AEST. 

ABOUT US 


IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands – CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. 

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us. 

At IAG you can enjoy: 

Flexibility and support so you can live life to the full. Receive meaningful recognition through an award-winning system. Access up to 50% off home and motor insurance. Community volunteer days and team volunteer activities. Grow your financial future with 13% superannuation as standard  Welcome Back cash bonus when returning from parental leave.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

We’re ready for you. Apply today.

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