Professional Services Manager

2 months ago

Adelaide, Australia Pronto Software Full time

About the position

About our Professional Services Manager opportunity: 

  • Want to grow your career in leading a team of Consultants and Project Managers driving business outcomes for our ERP customers?
  • How about in a well-established and mature Australian software development and vendor company with more than 1500 clients and nearly 500 staff?
  • Support and collaboration with your team-mates? We’re a friendly bunch.
  • Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds)

Where you’d be working:

This Professional Services Manager role will primarily be based in our Adelaide Office but will be leading our Professional Services team in Adelaide and Perth. Regular travel to Western Australia will be part of this role.

What you’d be doing (your day will look like this):  

Working closely with the General Manager in all aspects of the effective operation of the Professional Service Team, our PSG Manager ensures the team operates within the guidelines of our Company Values and Philosophies and will:

  • Manage all aspects of project and professional services delivery and staff
  • Participate in customer negotiations, customer stakeholder meetings, manage issues that are being addressed by the Professional Services Group.
  • Authorise estimates of services costing for new sales proposals and all major projects for established customers
  • Liaise with sales to ensure a smooth transition from the sales process to implementation and facilitate forward planning
  • Ensure services invoicing is correct and manage customer debt
  • Administer overtime, time sheets, time in lieu, travel claims according to policies
  • Manage KPIs for the group and individuals and providing effective reporting on the group’s performance on a regular basis
  • Assist with recruitment of new staff members and ensuring adequate training and mentoring is provided to staff to assist them in achieving a rewarding career
  • Provide resources to participate in Special Interest Groups and Conferences

About you

We’re looking for a new Professional Services Manager who has:

  • Experience in running a services organisation, managing consultants/resources, time and chargeable activities.
  • Negotiation skills, effective time management, business planning and communication skills.
  • Ability to exhibit, articulate and undertake professional presentations.
  • Finance (P&L) management and budgeting experience
  • Excellent stakeholder, issue, scope management skills
  • Ability to identify risks and potential issues at an early stage and to be highly competent in bringing these to resolution
  • Be energetic and enthusiastic, with a desire to make an impact

To enjoy being a Pronto Software Employee you’d need to have: 

  • Successfully completed a degree in Business related discipline or equivalent industry experience
  • Experience in IT Project Management environments
  • Experience in implementing Enterprise solutions
  • A strong work ethic
  • Experience in  managing all aspects of project and professional services delivery
  • A current driver’s license as travel to customer sites is required
  • A passport as potential interstate and international travel may be required

What you will get:

  • Earn a salary commensurate with your experience plus a range of employee benefits
  • Work in a modern, dynamic and friendly team environment
  • A hybrid working environment (split your week, flexible location arrangements)
  • The ability to develop your career and experience

Note: Our employees need to undergo a Police Check 

Sounds good? 
Apply now through Seek, please include a brief letter of application and your CV.

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage (high 90’s) of staff who agree to that:

  • They are proud to work at Pronto Software and are passionate about the work they do
  • Staff and managers choose to have a professional and positive attitude
  • Pronto Software tries to achieve the best outcomes for customers and staff
  • Pronto is generous and giving to the community
  • Staff would recommend Pronto Software as a great place to work

To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.

Please note: Pronto Software does not use external recruitment services and only acknowledges the accuracy of adverts appearing on seek.com.au or the Pronto Careers page on pronto.net

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