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Customer Service Officer

3 months ago

Kewdale, Australia Bluescope Full time

Job Description

At BlueScope, we support you to build your expertise within a safe and positive team environment, always driven by Our Purpose – to create and inspire smart solutions in steel, to strengthen our communities for the future. Working with us is an opportunity to build skills and expertise in a culture of connection and care, where every action you take matters, making innovative products for our customers and communities.

The Opportunity

Orrcon Steel is looking for a Customer Service Officer in our Customer Service team based in Kewdale. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. 

This is a 24-month fixed term opportunity with the view for extension. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.

When you join our team we offer a competitive remuneration package, including opportunity to earn bonus, flexibility for work/life balance as well as well-being and health initiatives including access to our Employee Assistance Provider, on-site car parking, and on-going training.

What Will You Do?

In this diverse role, you’ll be a key point of contact for our customers. You will:

  • interact with our customers via phone and email, managing quotes and queries 
  • create sales opportunities through proactive selling
  • prepare and enter customer orders into our operating system
  • collaborate with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceeded

More About You

As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy being busy and working in a supportive team environment. You'll bring:  

  • a strong customer focus with the ability to resolve issues effectively and efficiently 
  • excellent communication, negotiation and interpersonal skills 
  • a proactive approach in building constructive and effective relationships 
  • a commitment to your own safety and well-being while caring for others 

Why BlueScope

As we continue to create strength for the future through our people, products and solutions, we want each and every day to be a chance to:​

  • make innovative products and solutions for our customers and communities​
  • learn and develop as you grow, working alongside industry specialists​
  • experience connection and care, and work collaboratively​
  • deliver work that matters and have your work valued.​

At BlueScope, we offer work-life flexibility through our B-flex program. We are committed to fostering an inclusive work environment guided by our diversity and inclusion policy.​We’re passionate about driving our 5 sustainability outcomes that matter most to our communities, including action on climate and our 2050 net zero goal.​

It's an exciting time to be working with a vibrant, modern manufacturer of one of the world’s most amazing materials: steel. Together, we're creating strength for the future.

Applications close Thursday 5th September 2024.

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