Customer Service Administrator

3 weeks ago

Kewdale, Australia O'Brien Glass Industries Limited Full time

Part Time - Kewdale, WA

  • Part Time 24 hours/week
  • Employee benefits program 
  • Work life balance

Due to continued growth, our Perth Glazing Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.

About us:

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

About the Role:

Our Customer Service Administrator is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills.  You may also need to make out-bound calls, depending on the needs of the customer.

You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support. 

In this role, you will be required to undertake the following duties: 

  • Providing first class service to all customers using your amazing people and communication skills
  • Keep customers appraised of delivery lead-time
  • Raise Job Authorities and invoices by utilising branch computer system
  • Follow up on quotes/ leads from our customers 
  • Be a valuable member of our team, contributing to our success and actively helping to create a positive environment

About you:

You will have already worked in a retail, administration or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.

To be successful in this role you would need to possess the following: 

Essential skills & competencies:

  • A true passion for delivering customer service excellence
  • Confident, engaging approach and a natural ability to communicate
  • Excellent self organisation and time management skills
  • Honesty, Accountability, and respect & able to contribute to our vision of a great place to work with disciplined people.

Experience and Qualifications:

  • Retail, administration or customer service experience
  • Intermediate to Advanced computer skills

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customer's each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business,and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A work place where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

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