Customer Support Officer

4 months ago

Kewdale, Australia Pro-Pac Group Full time

Company Description

An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. PPG is a national company with a reputation for delivering excellent service, support, and knowledge within the industry. We pride ourselves on our work environment and down-to-earth team and management.

**Flexible Packaging**

Our Flexibles division provides a vast range of flexible packaging products used for packing beverages, retail and wholesale foods, healthcare products, household products, pet food, and personal care items.

**Job Description**:
We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.

In this role, you will be required to consult and liaise with internal staff and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.

**Key responsibilities of the role**:

- Data entry and sales order management.
- Work collaboratively with key areas of the business to ensure the highest level of customer satisfaction.
- Handle customer complaints and provide effective solutions to resolve issues promptly.
- Keep accurate records of customer interactions and transactions in our database.

**Qualifications**:
**To be successful, you will have**
- Previous experience in customer service in a fast-paced FMCG environment or manufacturing
- Exceptional multitasking ability, managing priorities to meet deadlines and client expectations.
- Ability to work with all key areas of the business including production, accounts, sales and warehouse.
- Professional verbal and written communication
- A high level of attention to detail and excellent problem-solving skills
- Ability to work across multiple software systems
- Data entry skills
- Have a can-do attitude towards work to finalise tasks in a timely manner.

Additional Information
- Pro-Pac Packaging is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law._

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