Customer Care Consultant

7 months ago


Parramatta, Australia HCF Australia Full time

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

50% subsidy on HCF hospital and/or extras cover 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel insurance, as well as discounts at Fitness First gyms and on our Eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.



  • Parramatta, Australia Hudson Australia Full time

    Hudson are looking for someone who is an enthusiastic team player with genuine passion to help people and provide great customer service. If you have previous call centre experience and an interest in the health insurance space - we want to hear from you. As a Customer Care Consultant, you will be primarily responsible for providing excellent customer...


  • Parramatta, Australia HCF Full time

    **The Role** The **Retention Customer Care Consultant** is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated they wish to cancel and win back members who have left the fund. The Retention Customer Care Consultant is required to manage member...


  • Parramatta, Australia Just Better Care Full time

    **Office**: Ryde Parramatta / Bankstown**: **Location**:Ryde/Parramatta & Bankstown**: **Employment Status**:Full-time**: - Are you passionate about making a positive difference in your local community? - Assist customers to live independently in their home, keeping them safe and connected to their community. The Customer Care and Support Officer will be...


  • Parramatta, Australia HCF Full time

    Permanent, full time - 38 hours/week - Parramatta, NSW (hybrid working available) - $57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading) - Multiple vacancies with rotating and fixed shift times available. The Role: Our Customer Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they...


  • Parramatta, Australia HCF Full time

    Permanent, full time - 37.5 hours/week - Parramatta, NSW (hybrid working available) - $57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading) The Role: Our Customer Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they always receive a personal and exceptional service. Working within a...

  • Case Manager

    6 months ago


    Parramatta, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Assist customers to live independently in their home, keeping them safe and connected to their community. We are looking for a permanent full time **Case Manager** to join our caring and dynamic office team in Newington. Just Better Care Case Managers perform an integral role...

  • Case Manager

    3 months ago


    Parramatta, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Passionate about providing top level customer care and service? - Looking to join a vibrant team who is growing? We are looking for a permanent full time **HCP** **Care Advisor** to join our caring and dynamic office team in Parramatta! Our Care advisors perform an integral...

  • Member Care Consultant

    6 months ago


    Parramatta, Australia HCF Full time

    **Customer Care Consultant - inbound contact centre** - **Permanent, full time - 38 hours/week**: - **Parramatta, NSW (hybrid working available)**: - **$57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading)**: - **Multiple vacancies with rotating and fixed shift times available.** **The Role**: Our **Customer Care Consultants** are...


  • Parramatta, Australia Supercare Solutions Pty Ltd Full time

    **ABOUT US** SuperCare is an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. With offices in Sydney...

  • Member Care Consultant

    2 months ago


    Parramatta, Australia HCF Full time

    **Parramatta, hybrid working available**: - **Permanent, full time role**: - **$61, 493 base salary + 9.5% shift loading + super** **The Role** The **Retention Customer Care Consultant** is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated...


  • Parramatta, Australia Momentum Consulting Group Full time

    This NSW government is looking to build out a team of Customer Service Consultants in their Education shared service department supporting the internal customer. **Benefits** - Monday to Friday - Work/life balance - Hybrid working arrangements. - Great team environment - Part-time (min. 20hrs per week) or - Full time (7hrs per day, 35 hours per week)...


  • Parramatta, Australia Australian Unity Full time

    **Your New Opportunity** Our Home Health platform is a leading integrated healthcare business delivering in home clinical care and services that meet the needs of the wider community. As on of our **Customer Care Representatives**, you will join our amazing Customer Care Team where you will be a central point of contact for our Home Care customers...

  • Member Care Consultant

    2 months ago


    Parramatta, Australia HCF Full time

    **The Role** Our Customer Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they always receive a personal and exceptional service. Working within a contact centre to clear targets, you will be responsible for providing outstanding service to our members and to promote HCF products and services. You...


  • Parramatta, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Parramatta, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Parramatta, Australia Ventia Pty Limited Full time

    Customer Support Consultant **Date**:29 Sep 2024**Location**:Parramatta, NSW, AU, 2150**Company**:Ventia- Competitive hourly pay rate - Fantastic, collaborative, and highly supportive team as well as leadership - At the Ventia Operations Centre, we work closely with a diverse range of clients**The roles will be working 8 hours a day, 5 days per week across...


  • Parramatta, Australia Synaco Global Recruitment Full time

    Do you want to keep yourself busy over the holiday period? We've got a little present for you! Position: Customer Care RepresentativeLocation: Marsden Park, NSW - Parking Onsite.Casual Hourly Rate: $41.11 per hour + superDuration: 3 months Shifts: Monday to Friday - candidate will need to work over the Christmas period - excluding public holidays. This is...

  • Customer Specialist

    2 months ago


    Parramatta, Australia Australian Unity Full time

    **Your New Role**: Our Home Health platform is a leading integrated healthcare business delivering in home clinical and care services that meet the needs of the wider community. Working within our Sales Team as one of our **Customer Specialist Representatives** you will work closely with our Business Development Partners to facilitate and support the growth...

  • Store Consultant

    7 months ago


    Parramatta, Australia National Storage Full time

    **Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **Set Rotating Roster with No nights, Sundays or Public Holidays for a Great Work/Life Balance.** **ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand** *** **About Us**: Established in 2000, National Storage is one of...

  • Consultant

    6 months ago


    Parramatta, Australia Westpac Full time

    **Consultant - 41114** **Full-time Permanent** **Hybrid Working Model** **How will I help?** The role of consultant exists to assist our internal and external customers across a number of segments supporting the service delivery across a number of processes and brands in Payments and Service Operations (PSO). This position is responsible for providing...