Field Service Technician

6 months ago

Brisbane, Australia Nordson Corporation Full time

JOB DESCRIPTION

General Information

Entity

Nordson Australia/New Zealand

Job Title

Service Technician

Job Family

Technical Services

LOB / Department

Adhesives

Location

Brisbane

Review Date

 23rd December 2019

Job Environment

Accountable To

Northern Region Manager (John Williams)

Accountable For

Parts Budget in Queensland

Principal Relationships

Internal

Regional Manager, Sales/Service peers, Customer Service

External

OEM’s, End users, Material Suppliers

Tools

Trade Background, Electrical highly regarded

Travel Requirements

Domestic

10 – 20%, Northern Region adaptable to other regions as required.

International

NZ if required.

Job Summary

The Service Technician will be based in Brisbane and will report to the Regional Manager.

The territory will be focused on specific Key Account and territory responsibilities in the Northern Region (Majority being within NSW and QLD) with potential travel throughout the Northern Region as required. Overseas travel may also be a requirement of the role on an “as needs” basis. e.g.NZ.

The Service Technician will be expected to provide a high level of field equipment support to the customer base through a good grounding of core technical, mechanical and electrical skills coupled with an ability to plan, prioritise and to work in a largely autonomous fashion.

Main Responsibilities/Accountabilities

The Service Technician will be expected to:

Have shared responsibility for Part budgets in the given Territory. Provide a high level of technical service support to the customer base for both Preventative Maintenance and Breakdown situations. Promote the technical and performance characteristics of products and make market development calls with other team members and the Regional Manager. Have ability to plan and prioritise work commitments in a dynamic environment. Display the capability to offer alternate technical solutions to problems. Specific project management responsibilities. Provide a high level of technical analysis, assessment and advice on existing installed equipment, potential products and projects as well as competitive offerings. Specific support to industry and market segments of Food & Beverage, Meat and Agriculture industries, and others as required. Customers including:Arnotts, Greens, Parmalat, Fosters, CCA, Castlemaine, Asahi.JBS Swift, Teys, and Nippon sites (Oakey, Mackay).Orora and Visy.

Characteristics

General critical characteristics sought in a successful Service Technician are:

To be able to display an understanding of best practice servicing techniques and methods. Be able to provide accurate and reliable analysis and assessment of equipment status, scope of work and costing. Display effective work organization and planning methods. Internal interaction and support visible at all levels of the business. Demonstrate good customer service skills and be able to manage customer’s expectations. Be an effective, reliable business partner to the existing team, including Regional Managers. Be participative in the sales and service team’s operational activities as well as assisting with short and intermediate planning.

Measures

KPI’s as below:

Territory part sales targets. Increase of active Customers and Revenue year on year. High communication (written and oral) / administration skills – must have examples for review. Amount, Quality and Timeliness of all activities, including prescribed Corporate responsibilities. Specific Workday Goals and Targets.

Job Requirements

Trade certificate in mechanical fitting, industrial instruments, electrical trade or similar. Minimum 4 years providing service support in a field service environment. Well to highly-developed technical and analytical skills. Be immunized against Q fever to cater for working with customers in the meat industry. Achieve a minimum electrical disconnect/reconnect license valid for the state of Queensland. Good customer service experience and skills. Capable interpersonal, communication & negotiation skills. Developed computer skills including, Microsoft Outlook, Word, and Excel. Strong command in both spoken and written English. Ability to schedule and prioritize tasks to consistently meet deadlines with high quality work. Meticulous, independent and a good team player

Confirmation

Job Holder Acknowledgement

Manager Verification & Approval

Name:

Name:

Signature & Date:

Signature & Date:

  • Field Service Technician

    4 weeks ago

    Brisbane, Queensland, Australia Roc Consulting Full time

    Job Title: Field Service TechnicianCompany: Roc ConsultingJob Type: Full-timeLocation: East BrisbaneJob Description:We are seeking a skilled Field Service Technician to join our team at Roc Consulting. As a Field Service Technician, you will be responsible for installing and servicing a wide range of automatic gates and access...

  • Field Service Technician

    4 weeks ago

    Brisbane, Queensland, Australia Zhejiang Dingli Machinery Co.,ltd Full time

    The position at Zhejiang Dingli Machinery Co.,ltd is based in Brisbane and requires a Field Service Technician to support customers and business partners. Responsibilities include field and workshop maintenance on EWP's & Material Handling products, inventory management, routine travel, and client entertainment. Key qualifications include trade certified...

  • Field Service Technician

    4 weeks ago

    Brisbane, Queensland, Australia Hastings Deering (Australia) Ltd Full time

    About the RoleHastings Deering (Australia) Ltd is seeking a skilled Field Service Technician to join our award-winning team in Brisbane. As a Field Service Technician, you will be responsible for providing exceptional service to our customers by ensuring all maintenance and repairs are carried out to the highest possible standard.Key ResponsibilitiesDiagnose...

  • Field Service Technician

    5 months ago

    Brisbane, Australia HMPS Full time

    **Introduction**: This role involves delivering a variety of field services to HMPS and Propac customers including servicing, repairs, installations, commissioning, training, and equipment modifications. **Description**: **As a Service Technician, you will**: - Perform routine maintenance and scheduled repairs as per established schedules. - Attend...

  • Field Service Technician

    5 months ago

    Brisbane, Australia SMS Professional Full time

    $98,000 to $103,000 + OT + CAR - Field Service Technician - Immediate Start A well renowned Global organisation within the manufacturing industry located in the Southwest suburbs of Brisbane are seeking to expand their trades team with the inclusion of a Field Service Technician. The role will revolve around displaying a high level of customer service by...

  • Field Service Technician

    6 months ago

    Brisbane, Australia Berendsen Fluid Power Full time

    **Permanent position with an established national Australian business** - ** Friendly team who believes in work life balance where no day is the same** - **Attractive Salary Package + FM Company Vehicle - Brisbane Location** **About the Opportunity** Due to consistent growth across our business, we are now seeking a Hydraulic Field Service Technician to...

  • Field Service Technician

    6 months ago

    Brisbane, Australia Berendsen Fluid Power Full time

    **Permanent position with an established national Australian business**: - Friendly team who believes in work life balance where no day is the same - Attractive Salary Package + FM Company Vehicle - Brisbane Location **About the Opportunity** Due to consistent growth across our business, we are now seeking a Hydraulic Field Service Technician to join our...

  • Field Service Technician

    5 months ago

    Brisbane, Australia Everi Full time

    Join a growing and stable company - Enjoy field services and work outdoors - Take pride in providing excellent delivery for an elevated customer experience **Who Are We** You are joining the company during a period of accelerated growth and exciting transformation. Everi in USA has won Top Workplaces To Work since 2021, and we are committed to building on...

  • Field Service Technician

    4 weeks ago

    Brisbane, Queensland, Australia Ricoh Full time

    About the RoleWe are seeking a skilled Field Service Technician to join our team at Ricoh. As a Field Service Technician, you will be responsible for delivering quality work for scheduled pre- and post-sales support to our customers via logged Service Orders.Key Responsibilities:Deliver quality work for scheduled pre- and post-sales support to our customers...

  • Field Service Technician

    6 months ago

    Brisbane, Australia Novarc Technologies Inc. Full time

    _**Are you excited to lead the innovation of AI and automation in industrial robotics?**_ _**If the answer is yes, we have an opportunity for you.**_ **Novarc Technologies** is looking for a **Field Service Technician **to join our growing team and support the production of our cobots. Our never-before-seen welding cobots require technical client support...

  • Technician - Field Service

    3 months ago

    Brisbane, Australia Komatsu Forklifts Australia Full time

    Upskill opportunities within Hire Equipment and Mobile Plant - Competitive hourly rate with plenty of overtime available and tool of trade vehicle - Make each day your own traveling around Brisbane metro having complete autonomy - Komatsu Forklift Australia promote, sell, hire and service the full range Komatsu and OMG forklifts, from powered pallet trucks...

  • Service Technician

    3 weeks ago

    Brisbane, Queensland, Australia Atlas Copco Australia Pty Ltd Full time

    The Atlas Copco Specialty Rental division offers a unique opportunity to join our team as a Service Technician - Field Specialist. In this role, you will be the face of the Atlas Copco brand for service and reliability, spending most of your time visiting and supporting our customers.The role involves travel and service work at customer sites within your...

  • Field Service Technician

    6 months ago

    Brisbane, Australia Zhejiang Dingli Machinery Co.,ltd Full time

    The position will be based in Brisbane to support our customers and business partners. Responsibilities include field and workshop maintenance on EWP's & Material Handling products, inventory management, routine travel, and client entertainment. Successful applicants will demonstrate: Trade certified qualifications in either a mechanical or auto-electrical...

  • Electrical Field Service Technician

    5 months ago

    Brisbane, Australia ArcTree Full time

    Join a Leading Electrical, Automation, and Switchgear Company - Varied, Challenging & Career Building Work - Excellent Salary Package - Base + Car + Super **The Role** - Our client is seeking a knowledgeable and dynamic Electrical Field Service Technician to join their vibrant and growing team to deliver maintenance and repairs to clients. You will...

  • Field Service Technician

    1 month ago

    Brisbane, Queensland, Australia Talent Focus Full time

    Job Title: Field Service Technician - BrisbaneOur client is a global leader in the cleaning equipment industry with a rich history of innovation. They have transformed from a product-oriented manufacturer to a customer-driven global solution partner.As a Field Service Technician in Brisbane, you will be working in a challenging and fast-paced role as a vital...

  • Field Service Technician

    4 weeks ago

    Brisbane, Queensland, Australia Telstra Full time

    Job OverviewWe're seeking a skilled Field Service Technician to join our team at Telstra. As a key member of our team, you will be responsible for delivering exceptional customer experiences by activating and assuring telecommunications products and services.About the RoleAs a Field Service Technician, you will work independently to provide seamless service...

  • Field Service Technician

    6 hours ago

    Brisbane, Queensland, Australia CJD Equipment Full time

    Resident Field Service Technician – VOLVO & SDLGWe are seeking a highly skilled Resident Field Service Technician to join our CJD Equipment team in the Darling Downs region. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring the efficient operation of our customers' construction and...

  • Field Service Technician

    5 months ago

    Brisbane, Australia Skidata Full time

    Skidata is the global leader in Parking, People, and Mountain access. Based in our Brisbane Office we are looking for a motivated person to join our service team in the field. SKIDATA Australasia Pty Ltd is looking for a **Field Service Technician** to provide service to our various customers with both software and hardware support and maintenance of our...

  • Field Service Technician Lead

    5 months ago

    Brisbane, Australia Everi Full time

    Regular Monday - Friday schedule - Opportunity to demonstrate your service management skills - Use your experience and expert knowledge to grow the capability of the team **Who Are We** - You are joining the company during a period of accelerated growth and exciting transformation. Everi in USA has won Top Workplaces To Work since 2021, and we are committed...

  • Field Service Technician

    4 days ago

    Brisbane, Queensland, Australia Atlas Copco Australia Pty Ltd Full time

    Atlas Copco Australia Pty Ltd offers an attractive opportunity for a Field Service Technician to join their team in Mackay, QLD.The estimated salary for this role is around $90,000 per annum.About the RoleThis is a fantastic opportunity to work with a leading provider of sustainable productivity solutions, supporting customers across various industries.The...