Field Service Technician

2 weeks ago

Brisbane, Australia Skidata Full time

Skidata is the global leader in Parking, People, and Mountain access. Based in our Brisbane Office we are looking for a motivated person to join our service team in the field.

SKIDATA Australasia Pty Ltd is looking for a **Field Service Technician** to provide service to our various customers with both software and hardware support and maintenance of our systems. Break-fix repairs both in the field and remotely are key to the success of this role.

As part of the role, you will be involved with our software suite, which includes creating virtual environments using Microsoft, ESX, and Linux tools. Programming and commissioning of field equipment across a range of sites.

This role has growth opportunities within our Project and Solutions teams by providing support in the deployment of National projects. As well as the development of locally produced software.

As part of the remuneration, the package includes an attractive base salary, fully serviced company vehicle, tools, mobile phone, and laptop.

**Key Responsibilities, Tasks, and Activities**:

- Installation and maintenance of electronic equipment.
- Configuring and commissioning SKIDATA designed and manufactured software and hardware
- Perform end to end testing of the car park systems operation.
- Troubleshoot, diagnose, and monitor electronic equipment functionality.
- Responsible for the correct use of safety equipment, tools, and spare parts.
- Attend to critical call outs out of hours and repair damaged equipment.
- Complete all administrative tasks efficiently and in a timely manner.
- Take responsibility for accurate record-keeping of parts in your possession.
- Notify the manager of any key developments and potential escalations.
- Responsible for always ensuring personal, peer and public safety.

**Skills & Knowledge**:

- 2-3 years of service industry maintenance and troubleshooting experience.
- High level of technical competence and interest in continuous improvement.
- Experienced in operating systems (e.g. MS Windows server/client, Linux).
- Experienced in computer networks (e.g. Ethernet, TCP/IP, firewalls).
- Knowledge in virtualization technologies (e.g. VMWare).
- Basic understanding of databases (e.g. MS SQL).
- Ability to work as part of a team or independently.
- Knowledge of Service Now an advantage.
- Desire to continuously learn and refine skills and train colleagues.
- Commitment to customer service excellence.
- Well organized and the ability to prioritize.
- Knowledge of SKIDATA equipment an advantage or demonstrated ability to learn and become competent in highly technical products.
- Effective communication skills with all stakeholders

**no agencies, please. Must have full-time working rights in Australia.

**Salary**: $60,000.00 - $80,000.00 per year

**Benefits**:

- Company car
- Travel reimbursement

Schedule:

- Monday to Friday
- On call
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: In person

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