Field Service Technician Lead

5 months ago

Brisbane, Australia Everi Full time

Regular Monday - Friday schedule
- Opportunity to demonstrate your service management skills
- Use your experience and expert knowledge to grow the capability of the team

**Who Are We**
- You are joining the company during a period of accelerated growth and exciting transformation. Everi in USA has won Top Workplaces To Work since 2021, and we are committed to building on this strong culture in Australia.About the Role
- This is a great opportunity for a highly motivated individual to join us as Field Service Technician Lead in our close-knit QLD team. This is a crucial role in addressing customer concerns, optimising service processes and identifying areas for improvement. You collaborate with internal and external stakeholders to understand customer needs, monitor service performance and implement service enhancements. You work with the wider team to ensure seamless service delivery.
This role fits someone who adds value with your strong technical skills and leads by example to foster a culture of continuous improvements.
Key responsibilities include:
- Manage the day to day of field service operations for QLD team for efficienices and customer outcomes
- Provide guidance and directions to team members
- Maintain compliance with WHS regulations
- Coordinate, track and monitor repairs for internal and third-party technicians, including updating fleet management system on response time and job closures
- Plan installation schedules, including preventive maintenance
- Schedule technician site visits for customer engagement
- Initiate and drive process improvements for quality support
- Serve as an escalation point for complex customer issues
- Identify performance gaps and address issues timely
- Monitor key performance indicators and track progress, including regular updates with actionable insights

About You
- A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
- Technical background with strong electro-mechanical know-how
- At least 5 years field service experience including the handling of technical queries from the field
- Proactive with a commitment to quality service
- Available to travel local, regional and sometimes interstate
- Proven leadership skills leading a tea, including third-party technicians
- Excellent communication and conflict resolution skills
- Professional presentation - appearance and communication skills
- Ability to follow Work Health and Safety standards, protocols and guidelines
- Previous gaming industry experience an advantage

Perks
- Company vehicle
- Mobile
- Bonusly - our in-house employee recognition scheme to award points for employees who demonstrate our core values. These points can be used to redeem rewards
- Corporate flu vaccine voucher
- Support to develop skills, knowledge and progress careereCash, part of Everi, is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal and state law._

About Everi

**We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun

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