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Functional Application Administrator

2 months ago

Brisbane, Australia Life Without Barriers Full time

About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers.  Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Working within our Shared Services department, you will be a key functional application administrator, responsible for the administration, configuration, and maintenance of our corporate systems, with a focus on ticketing systems, payroll systems and HRIS. You will be responsible for support (BAU and project), request solutions, problem resolutions, and system development (reports, queries, configuration).

This is a permanent full-time role with flexible location.

Key Responsibilities

  • Provide functional support and administration for our corporate systems, including ticketing, payroll, and HRIS e.g. Support Centre Plus (SCP), Aurion, Kronos.
  • Provide coordination and expertise for:
    • BAU problems and requests
    • configuration, testing, and implementation
    • projects
    • system maintenance, updates, and upgrades
    • reporting
    • data integration and migration
  • Manage incidents, problems and requests, and functional issues through to completion within agreed time frames
  • Provide functional advice to business on best use of corporate systems, and actively contribute to the on-going development of Shared Services solutions and systems
  • Develop strong relationships with stakeholders (Shared Services, ICT, P&C and beyond) to ensure solutions match business requirements, and assist with change management solutions
  • Work with the Technical Application Administrators to coordinate user needs, requests, and support
  • Work with the external vendors and consultants
  • Document:
    • System diagrams and flows
    • Functional system administration processes and procedures
    • User documentation and Training
    • Testing (end-to-end, UAT etc.)
    • Project documentation
    • Communications

Skills & Experience

  • Payroll and/or rostering/time and attendance expert, with experience as a functional administrator of HRIS, payroll systems (Aurion beneficial), rostering/time and attendance systems (Kronos beneficial), ticketing systems (SCP beneficial)
  • Demonstrated in-depth knowledge, skills, and confidence configuring HRIS and/or Payroll and/or ticketing systems
  • Previous experience as a system/applications administrator in a medium/large organisation
  • Demonstrated experience providing frontline functional user support for HRIS and/or Payroll and/or ticketing systems
  • Experience working with change governance frameworks and protocols, incl. change implementations and testing, and creating supporting documentation for processes and procedures, testing and training.
  • Demonstrated experience in troubleshooting issues quickly, identifying and analysing solutions in a timely manner, and managing competing priorities and delivering high quality outcomes within agreed timeframes
  • Confidence engaging business users to capture issues and business requirements, and ability to work closely with a range of stakeholders including managers, peers, employees, external organisations, service providers
  • Exceptional communication skills, including written and verbal
  • Demonstrated ability to work autonomously to meet deadlines and produce quality work

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
     
Benefits

  • Join one of Australia’s largest social purpose organisations
  • Permanent full time role, with flexible location
  • Excellent tax benefits & monthly rostered days off

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