Servicenow Administrator

7 months ago


Brisbane, Australia Education Full time

About us
In this role, you will be at the forefront of modernising our operations using the ServiceNow platform. Reporting directly to the Principal Technical Manager, you will be part of the team responsible for administering, configuring and optimising ServiceNow to meet the diverse needs of our organization. Your contributions will shape the way we work and improve our overall efficiency.

**About the role**:
**As a ServiceNow Administrator, you will**:

- Collaborate with departmental stakeholders to understand business requirements and translate them into effective technical solutions.
- Administer and configure, and customise the ServiceNow platform to align with organisational needs, ensuring a seamless user experience.
- Provide technical guidance and support to cross-functional teams during the design, testing, and implementation phases of ServiceNow projects.
- Troubleshoot and resolve platform-related issues, partnering with vendors if necessary to achieve swift resolutions.
- Stay up-to-date with industry best practices and emerging trends in ServiceNow platform and leverage this knowledge to drive continuous improvement.

**About You**: We're ideally seeking a dedicated professional with:

- Demonstrated experience of at least 2 years in ServiceNow administration, including platform configuration and customisation development
- Strong problem-solving skills and a proactive approach to identifying and resolving technical challenges.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
- Familiarity with IT Service Management (ITSM) principles and practices within the context of ServiceNow.
- While not mandatory, having IT qualifications and certifications, particularly as a Certified ServiceNow Administrator (CSA), would be highly regarded.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page written statement about how your achievements and capabilities meet the requirements of the role.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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