eCommerce & Marketing Manager
3 weeks ago
Now Hiring | Omni Channel Jewellery | Sydney
The Brand |
Welcome to a world where timeless elegance meets contemporary design. Our client is dedicated to crafting unique and sophisticated jewellery pieces that elevate everyday style.
Their collection features a diverse range of handcrafted accessories, from delicate earrings and necklaces to bold statement rings and bracelets, each meticulously designed to capture the essence of modern luxury.
Their commitment to quality and craftsmanship ensures that every piece is made with the finest materials and attention to detail, offering perfect gifts or personal treats designed to inspire and delight.
The Role |
We are seeking a motivated and experienced eCommerce and Digital Marketing Lead to join our team and drive our digital channels to new heights.
This role will manage 4 direct reports including the Ecommerce Coordinator, Customer Service Coordinator and two dispatch assistants, and is supported by an external Ecommerce & Marketing consultant. With the projected growth for eCommerce, this provides a great opportunity for a seasoned expert to make their mark in an already successful online business.
Lead day-to-day operations of digital channels, ensuring alignment with marketing and product plans.
Manage and optimise online product identity (creative, imagery, SEO) and inventory management through Shopify.
Measure and monitor channel performance, presenting trade results weekly with recommendations.
Monitor website performance daily, ensuring best-in-practice UX and identifying potential issues.
Lead CRM initiatives, including online EDM flows, chat, and loyalty programs.
Partner with the Creative Director on go-to-market marketing strategies and promotional plans.
Plan, design, and execute email marketing campaigns, focusing on new customer acquisition, omnichannel strategies, customer loyalty, and experience.
Work closely with external agencies and stakeholders to manage PPC, SEO, and paid social channels.
The Skillset |
Minimum 5 years’ experience operating an eCommerce business and digital marketing channels.
Relevant tertiary qualifications in Commerce, Business, or Information Technology preferred.
Well-developed communication, time management, analytical, and stakeholder management skills.
High attention to detail and problem-solving abilities.
Ability to work in a high-pressure and fast-paced environment whilst maintaining composure.
Great people skills and leadership qualities.
Exemplary understanding and knowledge of eCommerce, marketing, and retail.
Understanding of web design and UX standards.
Proven abilities across Microsoft Office applications, Shopify, Excel/Google Sheets.
The Offer |
High impact and the opportunity to lead and run the majority channel of our business during our next stage of growth
Training and visibility with other business areas
Career growth, development and management coaching
Support from external industry experts
The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical, not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long term, meaningful relationships with all stakeholders.
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