Current jobs related to Client Services Officer - Ipswich - FOCAL COMMUNITY SERVICES

  • Client Services Officer

    1 month ago

    North Ipswich, Australia FOCAL COMMUNITY SERVICES Full time

    About FocalFocal is a well-established local provider with almost 50 years providing supports to people with a disability, their families and carers. Today Focal delivers services to people of all ages and needs in their homes and the community. Through our person-centred approach, we are building a brighter tomorrow for people with disability in the Western...

  • Client Engagement Officer

    4 months ago

    Ipswich, Australia Healthy Life Community Services Pty Ltd Full time

    The role of Client Engagement Officer is to provide leadership, support, and supervision to Team Leaders, residential workers, to play a lead role in the creation of a therapeutic culture and work as part of a broader team to deliver high quality care to people in our care. As the client engagement officer, you are responsible for overseeing the day-to-day...

  • Client Services Coordinator

    3 weeks ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a well-established local provider with almost 50 years of experience in delivering supports to people with a disability, their families, and carers. Our mission is to empower individuals to exercise freedom, choice, and control in their lives.We are committed to providing person-centered services that...

  • Client Services Coordinator

    5 days ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a well-established local provider with a rich history of delivering supports to people with a disability, their families, and carers. With almost 50 years of experience, we have built a reputation for providing high-quality services that empower individuals to exercise freedom, choice, and control.Our...

  • Client Services Coordinator

    18 hours ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a reputable organization with a long history of providing support to individuals with disabilities, their families, and carers. With a strong presence in the Western Suburbs and South-East Queensland, we deliver services to people of all ages and needs in their homes and the community.Our...

  • Client Services Coordinator

    2 weeks ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    {"title": "Client Services Officer", "description": "About Focal Community ServicesFocal Community Services is a well-established local provider with a strong reputation for delivering high-quality supports to people with a disability, their families, and carers.We are committed to building a brighter tomorrow for people with disability in the Western...

  • Client Services Coordinator

    4 days ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a well-established local provider with a rich history of delivering supports to people with a disability, their families, and carers. With almost 50 years of experience, we have built a reputation for providing high-quality services that empower individuals to exercise freedom, choice, and control.Our...

  • Aps3 Service Support Officer

    4 months ago

    Ipswich, Australia DFP Recruitment Services Full time

    **Job description**: DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking a Service Support Officer to provide support to the team which may include a mix of inbound calls and administrative tasks. A Service Support Officer will provide operational and administrative support to the regional...

  • Client Services Coordinator

    2 weeks ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a well-established local provider with almost 50 years of experience in delivering supports to people with a disability, their families, and carers. Our mission is to empower individuals to exercise freedom, choice, and control in their lives.We are committed to providing person-centered services that...

  • Client Services Facilitator

    6 days ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a leading provider of disability support services, dedicated to empowering individuals with disabilities to live fulfilling lives. Our team is passionate about delivering high-quality support that makes a real difference in the lives of our clients.Job Title: Client Services FacilitatorWe are seeking...

  • Client Services Facilitator

    2 weeks ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    {"title": "Client Services Facilitator", "content": "About Focal Community ServicesFocal Community Services is a values-led organization dedicated to supporting people with disabilities and their families in the Western Suburbs and Ipswich Region.We are seeking an experienced professional to join our team as a Client Services Facilitator. This dynamic role...

  • Client Services Facilitator

    5 days ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a values-led organization dedicated to supporting people with disabilities and their families in the Western Suburbs and Ipswich Region. With a strong commitment to innovation and community engagement, we deliver a range of activities, programs, and individual services to people of all ages and...

  • Client Services Facilitator

    2 days ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a values-led organization dedicated to supporting people with disabilities and their families in the Western Suburbs and Ipswich Region. With a strong commitment to innovation and community engagement, we deliver a range of activities, programs, and individual services to people of all ages and...

  • Client Services Facilitator

    1 month ago

    North Ipswich, Australia FOCAL COMMUNITY SERVICES Full time

    About FocalFor 50 years Focal has worked to support people with a disability, their families and carers in the Western Suburbs and wider Ipswich Region. As an innovative and contemporary provider Focal delivers activities, programs and individual services to people of all ages and needs in their homes and the community. Through our person-centred approach,...

  • Client Services Facilitator

    3 weeks ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a leading provider of disability support services, dedicated to empowering individuals with disabilities to live fulfilling lives.Job SummaryWe are seeking an experienced Client Services Facilitator to join our team in Ipswich. As a key member of our client services team, you will be responsible for...

  • Client Services Facilitator

    2 weeks ago

    North Ipswich, Queensland, Australia FOCAL COMMUNITY SERVICES Full time

    About Focal Community ServicesFocal Community Services is a leading provider of disability support services, dedicated to empowering individuals with disabilities to live fulfilling lives.Job SummaryWe are seeking an experienced Client Services Facilitator to join our team in Ipswich. As a key member of our client services team, you will be responsible for...

  • Rostering Officer

    3 months ago

    Ipswich, Australia Southern Cross Support Services Full time

    Flexible Work Arrangements Available | Monthly RDO - Ongoing Training & Support | Career Development Opportunities - Full-Time Permanent | Ipswich Location Our partner Children, Youth & Family Services (CYF) is a leading Child Safety provider throughout QLD. CYF team members play a vital role in ensuring that children and young people are offered a safe and...

  • Ao3 Service Officer

    3 months ago

    Ipswich, Australia Empire Careers Full time

    Contact Name : Amie Luong Contact Phone : 07 3231 1211 Location : Ipswich Job Type : Fixed Term/ Temp Job Salary : $0 - $44 per hour **Service Officers - AO3** Temp | August - December | Professional Services | Ipswich | **The client**: Our client is a department in the State Government. **The role**: **As a Service Officer, you will be responsible...

  • IT Trainee

    2 weeks ago

    Ipswich, Australia Apprenticeship Central Full time

    About Apprenticeship CentralWe are a leading provider of incident management software solutions, helping government organisations coordinate and fortify true multi-agency response. With over 15 years of experience developing state-of-the-art software solutions, our multi-award-winning products have improved response times and strategies for community-serving...

  • Customer Service Officer

    4 months ago

    Ipswich, Australia Programmed Skilled Workforce Full time

    Opportunity to work for a leading Global company - Great remuneration package on offer - Work within a fantastic team culture Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. - Attractive hourly rate - A chance to be part of a great team and culture - Flexible working...

Client Services Officer

4 months ago

Ipswich, Australia FOCAL COMMUNITY SERVICES Full time

OverviewApplication

Description

About Focal

Focal is a well-established local provider with almost 50 years providing supports to people with a disability, their families and carers. Today Focal delivers services to people of all ages and needs in their homes and the community. Through our person-centred approach, we are building a brighter tomorrow for people with disability in the Western Suburbs and throughout South-East Queensland.

For those we support, it's all about building their capacity to exercise freedom, choice and control. We work alongside each participant as advocates - to help them maximise and implement all the supports in their plan including informal, mainstream, community, formal and funded supports.

If you are driven to support quality outcomes for every person, have an eye for detail in a fast-paced environment and are a positive team oriented person please reach out today.

About the Role

Based in Ipswich, we are looking for an experienced professional who is able to hit the ground running. Reporting to the Client Services Manager, this is a dynamic role that acts as a key bridge with clients ensuring the right information is available to our fantastic support crew for quality outcomes.

Key Accountabilities include:

In agreement with Client Services Manager facilitate quality client service delivery for Adults and Respite clients including:

  • Understanding client support needs and goals and providing briefing to relevant stakeholders when new client commences
  • Provide client service information to rosters and recruitment teams to ensure optimum support worker matching
  • Undertaking client file recording and reviews to ensure information is up to date and accurate using client management system and electronic client files.
  • In collaboration with the People and Culture team ensure support workers are briefed on client specific health and welfare requirements eg seizure, medication, manual handling needs and records updated
  • Support program and activity planning as delegated by Manager including resourcing
  • Follow up communication with clients, families and carers as needed
  • Prepare NDIS Progress Reports for plan reviews with Intake and Quoting team
  • Provide Compliance team with documents and assistance as required for Incident and Feedback management
  • Participate in the Client Services On-Call Roster

This position is aligned with a Level 3 classification in the Social Community Home Care and Disability Services Award.

Benefits of joining Focal

• Generous Salary Packaging benefits up to $15,900

• Learning and Development opportunities

• Access to our Employee Assistance Program

• Supportive People and Culture team

About you

Reliable | Motivated | Passion for positive outcomes

To be eligible for this role you require at least 2 years' experience in client coordination, preferably in the disability sector, and a relevant qualification in community services or a willingness to work towards one.

  • Excellent administration skills using digital tools
  • Good decision-making skills ensuring effective supports and incident response.
  • Excellent attention to detail
  • Valid Australian Driver’s Licence along with a comprehensively insured vehicle
  • Current First Aid & CPR Certificate
  • Blue Card & Yellow / NDIS Worker Screening Clearance Card
  • Strong work ethic and good reliability

If this sounds like you, then please do not hesitate to apply today.

Role Type

On-site • Permanent • Full-time • Schads L3

Company Overview

Report this job