Senior Business Process

4 weeks ago

Sydney, Australia Rest Super Full time

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date:  Wednesday 20th November 2024.

Please note Rest does not accept speculative resumes from recruitment agencies 

Rest will review applications prior to the closing date and may close the role earlier 

Job Description

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Senior Business Process & Change Manager will work closely with the IS&T functional leaders, Project Delivery Teams and impacted stakeholders across Investments to define target business process operating models and embed operating model and business process changes in the business. This will involve building a business process change strategy, articulating the change to senior leadership and delivering on the change strategy.

Key Accountabilities and Responsibilities 

The Senior Business Process & Change Manager’s responsibilities include: 

  • Apply a structured approach to organisational change management, ensuring articulation of scope, benefits and business outcomes of change required. 
  • Design & drive the adoption of target operating model change through collaboration with stakeholders and development of a sustainable future state operating model.   
  • Take an active and senior role in maturing the change practice within Investments to ensure focus on people and successful transition to business as usual. 
  • Work with Business Process Analysts to ensure requirements are clear and process maps are reflective of end-to-end business processes. 
  • Work with IS&T functional leads and project managers to ensure change activities are integrated in the schedule and provide expertise, direct support and coaching to impacted teams as they move through the change, including parallel runs.  
  • Work with Project and Business Teams to support the training processes for business adoption of the operating model / business process changes.  
  • Plan, communicate and manage the SMEs time and capacity requirements that can be tracked in a Change Impact Heatmap for presentation to the Investments Steering Committee and MIC members 
  • Prepare Status Reports for required Steering Committee and other governance forums.  

Qualifications

  • Bachelor's degree  
  • IIBA® or similar industry standard certification preferred. 

Experience: 

  • Business domain knowledge in superannuation and investment management operating models and ecosystems (Front & Middle Office) 
  • Significant demonstrable experience in ensuring the adoption of new operating models, business processes, and systems 
  • Previous experience for technical and functional change projects 
  • Demonstrated experience with Agile delivery and collaboration tools (e.g., JIRA and Confluence) and within an Agile delivery environment 
  • Good analytical, problem solving, issues management and evaluation skills to deliver innovative solutions 
  • Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation 
  • Ability to quickly troubleshoot problems that may arise in work products 
  • Proven ability to work under pressure, meet deadlines and prioritise workloads. 

Additional Information

Our benefits have been designed so you can tailor your experience with us and include:

  • Personal and professional development opportunities 
  • Hybrid working 
  • Purchase leave scheme and gender neutral 16 weeks paid parental leave 
  • Super Contribution Continuation for 12 Months of parental leave 
  • Linkedin Learning 
  • Income Protection Insurance 
  • Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 
  • Rest Stops - meeting free breaks 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

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