Claims Advisor

1 month ago

Sydney, Australia Marsh Pty Ltd Full time

Marsh is seeking candidates for the following position based in the Sydney CBD office.

Claims Advisor (Financial Lines)

What can you expect?

An exciting opportunity has become available for a Claims Advisor to join Marsh's Financial Lines team in Sydney. In this role you will provide high level expertise and manage claims under D&O, Professional Indemnity and other financial lines classes of business to determine coverage. You will serve as an advisor to a portfolio of SME to Corporate top ASX large clients to build trust, deliver service and maintain effective working relationships.

In Addition to managing your portfolio, you will participate in internal and external client meetings as appropriate to foster relationships and drive settlement of claims.

What is in it for you?

  • Leading training and development program
  • Exposure to sophisticated financial lines claims
  • Professional environment where your career path really matters and is supported in our global organization
  • Work in a highly regarded team with energetic and supportive colleagues
  • Genuine work life balance

We will count on you to:

  • Handle specialist financial lines claims
  • Provide high quality technical advice and support to our clients, from preparing the first notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected
  • Provide technical advice to clients and brokers on policy coverage and interpretation, and provide advocacy for the client in relation to insurer indemnity denials  
  • Drive the settlement negotiation process and negotiate on behalf of the client
  • Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results
  • Manage external providers and interface with panel solicitors, loss adjusters and investigators as required
  • Respond to queries from brokers and clients
  • Conduct meetings and liaise with clients, insurers, claimants, and external providers
  • Manage moderate to complex claims in accordance with the Company’s processes and Client Service Agreements as required
  • Prepare routine claims reports including claims trends analysis and summaries for the client and broker
  • Maintain fully documented system based electronic files in accordance with Company standards and maintain a system prompted diary follow up procedure on each claim
  • Identify opportunities for claims referral to and claims issues to our Advocates and work in collaboration with our Advocacy team

We would like you to have:

  • At least 1-2 years Insurance claims experience, preferably in financial lines
  • A Law Degree and experience in the legal environment and/or ANZIIF qualifications will be advantageous, but not a prerequisite
  • Excellent oral and written communication skills
  • Ability to maintain and strengthen relationships with clients and insurers and their respective agents and representatives
  • Good negotiation and persuasion skills
  • Demonstrated commercial acumen
  • Good attention to detail and claims analysis
  • Results-driven attitude and collaborative approach to your work

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.

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