Claims Advisor

4 weeks ago

Sydney, New South Wales, Australia Suncorp Group Full time

Role Overview

Suncorp Group is seeking a skilled Claims Advisor to join our team. As a Claims Advisor, you will play a critical role in providing exceptional customer service and driving positive outcomes for our customers.

Key Responsibilities

  • Comprehensive Assessment: You will obtain and review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
  • Compliance Champion: You will ensure that all legislative compliance timeframes are met, coupled with ongoing reviews of essential reports.
  • Cost-Effective Solutions: Your expertise will help us adopt effective strategies to resolve claims efficiently, minimizing costs.
  • Optimal Recovery: You will facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
  • Exceptional Customer Service: Providing top-notch customer service is our priority. You will be a vital link between the legislative authority, employers, injured workers, brokers, and internal teams, ensuring timely responses and efficient processing.

Requirements

  • Experience that Counts: Previous experience in Workers Compensation claims, backed by a proven track record of delivering results.
  • Empathy and Compassion: A genuine sense of compassion and empathy for our customers, understanding their unique situations.
  • Communication Prowess: Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Administrative Skills: Outstanding administrative and written skills, leveraging Suncorp's technology systems and platforms to effectively manage all aspects of each claim within the framework of State legislation.
  • Organisation Skills: An ability to operate effectively and efficiently in a dynamic environment by managing a high volume of tasks and activity through exceptional time management and priority planning strategies.
  • Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all your interactions.

What We Offer

  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers, including Myer, David Jones, Coles, and Woolworths.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing, including discounts on major brand health insurance and discounted gym membership plans.

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