Deloitte Global-Platform Administrator
3 weeks ago
Job Requisition ID: 36785
Work in a highly innovative and transformative business Mentoring, growth and training – receive support and coaching to progress your career Preventive and supportive mental health initiativesDeloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
What will your typical day look like?
Key Responsibilities:
Operational Support: Provide 4th level support for incidents and requests related to endpoint health, including on-call work when required. Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents. Product Expertise: Develop a deep understanding of the endpoint protection products you will be managing. Documentation: Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows. Change Management: Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation. Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms, assisting them with understanding endpoint protection products and support processes. Testing and Ad-Hoc Duties: Assist the technical lead/architect and security analyst in testing product upgrades and perform other job-related duties as assigned. About the team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let’s talk about you.
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