Service Centre Client Support Specialist

2 weeks ago


Macquarie Park, Australia Singtel Group Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our Service Centre team as a Client Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our enterprise customers, resolving their technical issues, and delivering tailored solutions to meet their needs.

Key Responsibilities
  • Fulfil customer requests and resolve customer concerns in a timely and professional manner
  • Work closely with Team Leaders, vendors, and clients to implement suitable solutions to resolve systemic incidents
  • Participate in initial training for new Optus technologies and services and deliver training and documentation to the team
  • Identify and report on recurring incidents and provide Root Cause Analysis (RCA) and remediation
  • Expert in efficient ticket management and handling, as well as maintaining call quality of the wider Service Centre
Requirements
  • Previous work experience in a Help Desk/Service Desk environment is desirable
  • Understanding of Zscaler, Cisco Meraki, MS Teams, Contact Centre systems, Cisco Switching and Routing is desirable
  • Ability to solve problems efficiently while working in a busy and dynamic environment
What We Offer
  • Lucrative base salary, shift loading, and annual bonus
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver
  • 25% monthly Optus service discount and $80 monthly bill rebate, plus additional benefits to over 400 retailers Australia-wide
  • Own your own growth by accessing professional development, training, and mentoring opportunities
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network
  • Vibrant campus life, variety of facilities, including restaurants, cafes, gymnasium, Doctor, and post office
  • Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
About Us

At Optus, we have an ambitious goal to be Australia's most loved everyday brand. We're a company that values diversity, inclusion, and belonging, and we're committed to ensuring that our application process provides an equal employment opportunity to all job seekers.



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