Service Centre Client Support Specialist

2 weeks ago


Macquarie Park, Australia Singtel Group Full time
Service Centre Client Support Specialist

We are seeking a highly skilled Service Centre Client Support Specialist to join our Enterprise Business team in a refreshed service centre environment. This role involves providing exceptional customer service and proactive solutions to customers via phone and digital channels.

As a Service Centre Client Support Specialist, you will partner with enterprise customers to provide superior and tailored support. Your ability to explain complex technical issues in a simple way is crucial in resolving and actioning customer requirements.

Key Responsibilities:
  • Fulfill customer requests and resolve customer concerns
  • Work closely with Team Leaders and vendors to implement suitable solutions
  • Participate in initial training for new Optus technologies and services
  • Identify and report on reoccurring incidents and provide Root Cause Analysis (RCA)/remediation
  • Expertly manage tickets and handle calls while maintaining call quality
  • Stay up to date with training and learning about new technologies provided by Optus
What We Offer:
  • A competitive base salary and shift loading
  • An annual bonus
  • Inclusive paid parental leave
  • A 25% monthly Optus service discount and $80 monthly bill rebate
  • Professional development and training opportunities
  • A vibrant campus life with a range of facilities
  • Easy travel options to our Sydney campus

At Optus, we value diversity and individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers. If you require any adjustments or accessibility support, please contact us.



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