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Service Delivery Team Leader

4 months ago

Toowoomba, Australia McLean Care Full time

The Company

McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW & QLD, employing over 600 staff.

 

About the Role 

As the Service Delivery Team Leader within Home and Community Services, you will work closely with the Service Delivery Manager to deliver premier services, identify business improvements, and engage and retain our Home Care Employees.

You will ensure that the day-to-day service delivery is run effectively to meet the needs of our clients and the identified KPI’s, whilst providing support, mentorship, development, and management of our Home Care Employees.

This is a person-centred role requiring a solution focused approach and a commitment to high-quality service, with the ability to form and maintain close and effective relationships with key internal and external stakeholders.

 

About You

  • Certificate III Individual Support or other relevant qualification
  • Knowledge and experience in Consumer Direct Care and working with clients with complex care needs, disabilities or serious injuries
  • Excellent interpersonal and communication skills
  • Ability to lead and mentor people and teams to achieve goals and meet targets
  • Creative and forward-thinking strategies to drive innovation and improve the lives of our clients
  • Ability to prioritise and manage workloads of self and others according to changing priorities
  • Ability to establish and maintain professional and appropriate relationships to enhance the organisation
  • Sound computer literacy including Microsoft Office Skills
  • Commitment to embrace, model and work within the core values of McLean Care- Integrity, Respect, Reliability, Courage, Compassion, Resilience
  • An understanding of Home Care and Aged Care sector including legislative and funding guidelines
  • Current unrestricted QLD license and own insured/registered vehicle
  • Current First Aid Certificate and CPR

 

What’s in it for you?

  • Competitive salary of $75,000 per annum + super + employee perks
  • Salary packaging (up to $18,900 net) to increase your take home pay 
  • Access to Blue Light Card (Retail Discounts)
  • Employee Assistance Program (EAP)
  • Free Influenza Program
  • Access to Scholarship Programs & Professional Development
  • See our website for more information on the benefits McLean Care employees have access to Rewards & Benefits for our people | McLean Care

 

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

To be eligible to apply for this position you must be eligible to work in Australia, be willing to undertake a criminal record check and NDIS Check in accordance with the requirements of the Aged Care Act 1997.