Service Delivery Team Leader

3 weeks ago

Toowoomba, Australia McLean Care Full time

**The Company**

McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW & QLD, employing over 600 staff.

**About the Role**

As the Service Delivery Team Leader within Home and Community Services, you will work closely with the Service Delivery Manager to deliver premier services, identify business improvements, and engage and retain our Home Care Employees.

You will ensure that the day-to-day service delivery is run effectively to meet the needs of our clients and the identified KPI’s, whilst providing support, mentorship, development, and management of our Home Care Employees.

This is a person-centred role requiring a solution focused approach and a commitment to high-quality service, with the ability to form and maintain close and effective relationships with key internal and external stakeholders.

**About You**
- Certificate III Individual Support or other relevant qualification
- Knowledge and experience in Consumer Direct Care and working with clients with complex care needs, disabilities or serious injuries
- Excellent interpersonal and communication skills
- Ability to lead and mentor people and teams to achieve goals and meet targets
- Creative and forward-thinking strategies to drive innovation and improve the lives of our clients
- Ability to prioritise and manage workloads of self and others according to changing priorities
- Ability to establish and maintain professional and appropriate relationships to enhance the organisation
- Sound computer literacy including Microsoft Office Skills
- Commitment to embrace, model and work within the core values of McLean Care
- Integrity, Respect, Reliability, Courage, Compassion, Resilience
- An understanding of Home Care and Aged Care sector including legislative and funding guidelines
- Current unrestricted QLD license and own insured/registered vehicle
- Current First Aid Certificate and CPR

**What’s in it for you?**
- Competitive salary of $75,000 per annum + super + employee perks
- Salary packaging (up to $18,900 net) to increase your take home pay
- Access to Blue Light Card (Retail Discounts)
- Employee Assistance Program (EAP)
- Free Influenza Program
- Access to Scholarship Programs & Professional Development
- See our website for more information on the benefits McLean Care employees have access to Rewards & Benefits for our people | McLean Care

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

  • Service Delivery Team Leader

    3 weeks ago

    Toowoomba, Australia McLean Care Full time

    McLean care has an exciting opportunity for a Service Delivery Team Leader to join our Home and Community Care division in Toowoomba on a fixed term contract for 12 months. If you have a passion to enrich the experiences of those around you and a desire to contribute to your community then come and join the local, award winning, enthusiastic team at McLean...

  • Service Delivery Team Leader

    1 week ago

    Toowoomba, Queensland, Australia McLean Care Full time

    McLean care has an exciting opportunity for a Service Delivery Team Leader to join our Home and Community Care division in Toowoomba on a fixed term contract for 12 months.If you have a passion to enrich the experiences of those around you and a desire to contribute to your community then come and join the local, award winning, enthusiastic team at McLean...

  • Service Delivery Team Leader

    3 weeks ago

    Toowoomba, Australia McLean Care Full time

    **The Company** McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW...

  • Service Delivery Team Leader

    1 week ago

    Toowoomba, Queensland, Australia McLean Care Full time

    The CompanyMcLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission "to focus on you." Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km's across NSW & QLD,...

  • Service Delivery Team Leader

    1 month ago

    Toowoomba, Australia McLean Care Full time

    The CompanyMcLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW &...

  • Service Delivery Team Leader

    3 weeks ago

    Toowoomba, Australia McLean Care Full time

    The CompanyMcLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW &...

  • Service Delivery Team Leader

    1 week ago

    Toowoomba, Queensland, Australia McLean Care Full time

    The CompanyMcLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission "to focus on you." Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km's across NSW & QLD,...

  • Service Delivery Team Leader

    1 week ago

    Toowoomba, Queensland, Australia McLean Care Full time

    The CompanyMcLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission "to focus on you." Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km's across NSW & QLD,...

  • Team Leader Service Delivery

    1 week ago

    Toowoomba, Queensland, Australia Insurance Australia Group Full time

    Permanent Opportunity:- Toowoomba, QLD:- Competitive Salary, 13% Super, Bonus Opportunities, Flexible WorkingREADY FOR ANYTHING?At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share...

  • Team Leader

    1 week ago

    Toowoomba, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    **The Team Leader key responsibilities are**: - Managing, implementing, and monitoring the delivery of accommodation support and respite services to people with an intellectual disability, ensuring high quality outcomes, consistent service provision and continuous improvement in accordance with Human Service Quality Standards and AS&RS' Governance Structure....

  • Team Leader

    1 week ago

    Toowoomba, Queensland, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    The Team Leader key responsibilities are: - Managing, implementing, and monitoring the delivery of accommodation support and respite services to people with an intellectual disability, ensuring high quality outcomes, consistent service provision and continuous improvement in accordance with Human Service Quality Standards and AS&RS' Governance Structure....

  • Service Team Leader

    4 weeks ago

    Toowoomba, Australia Churches of Christ Full time

    **Churches of Christ, Home Care, Toowoomba** **Service Team Leader** **Permanent, Full-time Opportunity** **Imagine a career with Churches of Christ** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - Salary-packaging benefits that...

  • Service Team Leader

    1 week ago

    Toowoomba, Queensland, Australia Churches of Christ Full time

    Churches of Christ, Home Care, ToowoombaService Team LeaderPermanent, Full-time OpportunityImagine a career with Churches of ChristOur values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.We also offer: Salarypackaging benefits that can increase your takehome...

  • Team Leader

    1 week ago

    Toowoomba, Queensland, Australia The State of Queensland Full time

    Provide the opportunity to make a difference in the lives of people with a disability by supporting them to live an active and fulfilling life.As a Team Leader, you will manage, supervise, and mentor a number of operational service delivery teams to ensure staff of these teams consistently demonstrate professional and ethical conduct and provide high quality...

  • Team Leader

    1 week ago

    Toowoomba, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    The Team Leader key responsibilities are:Provide supervision to staff in the use of evidenced based skills and processes associated with reductions in re-offending (including use of the case management framework, use of risk assessment tool, and providing targeted interventions including collaborative problem solving, pro-social modelling, cognitive...

  • Service Team Leader

    2 weeks ago

    Toowoomba, Australia Churches of Christ Full time

    **Churches of Christ, Home Care, Toowoomba** **Permanent, Full-time or Part-time Opportunity** **Imagine a career with Churches of Christ** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - Salary-packaging benefits that can increase...

  • Delivery Driver

    4 weeks ago

    Toowoomba, Australia Team Global Express Full time

    **About the role - Team Global Express is seeking a Van / Delivery Driver to commence immediately in Toowoomba - This is a Full Time Permanent Role, Monday to Friday, 7.6 hours - 5 days per week - Overtime will be offered on a need by need basis - Complete deliveries and pick ups using our fleet of vans - Complete deliveries promptly and according to time...

  • Delivery Driver

    2 days ago

    Toowoomba, Australia Team Global Express Full time

    **About the role - Team Global Express is seeking a Van / Delivery Driver to commence immediately in Toowoomba - This is a Full Time Permanent Role, Monday to Friday, 7.6 hours - 5 days per week - Overtime will be offered on a need by need basis - Complete deliveries and pick ups using our fleet of vans - Complete deliveries promptly and according to time...

  • Service Team Leader

    1 week ago

    Toowoomba, Queensland, Australia Churches of Christ in Queensland Full time

    Churches of Christ, Home Care, ToowoombaPermanent, Full-time OpportunityImagine working for usOur values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.We also offer: Salarypackaging of up to $15,900 to greatly increase take home pay; Five weeks of annual leave...

  • Team Leader

    1 week ago

    Toowoomba, Queensland, Australia Queensland Health Full time

    About the RoleYou will Provide innovative and effective operational management for a component of the Geriatric, Adult Rehabilitation and Stroke Service, including the management of clinical, human, financial, physical and information resources. You will drive and create a positive workplace culture through respectful communication, expertly balancing the...