Service Administrator
4 weeks ago
- Permanent Full Time
- Salary based role
- Monday to Friday
- Located at Wingfield
Reporting to the Manager Commercial Engines, you will be responsible for providing a high quality service to all customers quickly, efficiently and in a friendly and professional manner. You will also contribute to the successful day to day operations of the Power Systems service department.
Key responsibilities of the role;
- Call customers prior to Technician site visit for work schedule confirmation
- Conduct customer follow up calls after repairs are completed and update customer concerns to the Service Advisor or Manager
- Enter time sheets into DBS and Payroll time sheet
- Answer incoming phone calls and assist the customer or direct calls as required. Qualify customer concerns
- Assist in work order opening, noting up work orders and closing orders for invoicing
- Enter data for load test reports for the Technicians
- Update and enter all service information sheets
- Raise Spotless and DPTI work orders and submit for monthly payments via the portals as required
- Assist in warranty administration of all warranty jobs
- Raise and process purchase orders and track open purchase orders
- Create weekly Work in Progress report
- Assist with customer estimates in PSQ
- Update after hours roster and add in Click Scheduler
- Update and add work orders for filing and storage
- Review hours entered onto DBS for all employees regularly, a minimum of twice a month
- Order stationary and uniforms as required
- Assist in contamination control
- Provide coverage for other Administrators within the business as required
- Customer contract administration
- Produce reports for the Manager Commercial Engines and Manager Energy and Transportation as required
- Assist with the completion of customer reports
- Conduct new employee and visitor inductions
- Process debit cards reconciliations
- Track all taxi vouchers used within Power Systems
- Track and order stationary requirements
- Process all annual leave, sick leave application forms
- Update the six monthly calendar and Click Scheduler with all leave, after hours and TAFE dates
You must possess a current and unrestricted drivers licence.
Intermediate skills in Microsoft Office is required.
Excellent organisational and time management skills are required as well as the ability to multi task and manage competing priorities.
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