End User Support Engineer

4 weeks ago


Melbourne, Australia Talent International Full time

The Client & Role:

We’re currently working with an eastern-suburbs based transport company who are looking to bring on an EUS Engineer in a permanent capacity and provide technical service and support to the organisation including production support for their internal telephony system and associated sub-systems.

Responsibilities:

  • Liaise with vendors and business owners on application issues to ensure the best possible outcome to the business.
  • Liaise with vendors and business owners on the installation of bug fixes, installation / testing of patches and version upgrades.
  • Liaise with Managed Services provider and vendors to ensure all infrastructure is maintained at the required firmware / operating system to ensure full vendor support.
  • Adhere to Change Management guidelines.
  • Investigate problems to determine root cause and ensure required changes are implemented as required.
  • Develop and maintain system documentation in accordance with agreed standards.
  • Work with the business to determine specific requirements for enhancements to the desktop, applications, telephony system and/or sub systems.
  • Assist in user account administration.
  • Provide afterhours production support as required.
  • Participate in the planning, development, implementation and maintenance of appropriate Disaster Recovery and Business Continuance Plans for all critical systems.
  • Ensure back up and emergency related processes and procedures are in place for the telephony environment to minimise the potential for error or data loss.
  • Other duties as required.

Required Skills & Specialisms:

  • Relevant tertiary qualifications in IT, or comparable industry relevant experience.
  • Proven track record in analysis, problem solving and recommending solutions.
  • Previous experience with a call centre telephony system and understanding of associated KPIs.
  • Experience in a fast paced, flexible environment.
  • Experience using computers and other technologies.
  • Operations experience in a complex operating environment.
  • Expert working knowledge of Microsoft systems and applications.
  • Proficiency with SQL is beneficial but not mandatory.

If you are an End User Support Technician with experience on telephony systems and proficiency with SQL apply via the link provided or send your CV to daniel.clifford@talentinternational.com



  • Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 2 Lower, Ongoing - $125,428 - $140,871 + 15.4% super - Brisbane & Melbourne The Bureau of Meteorology is seeking a qualified Senior End User Computing (EUC) engineer who will manage and lead a team of support engineers providing Level 1 & Level 2 Information and Communication Technology (ICT) support across all Bureau offices based out of...


  • Melbourne, Australia Deakin University Full time

    **Job no**: 545784 **Work type**: Full-time **Location**: Geelong - City, Melbourne - Burwood, Flexible **Categories**: Information Technology, Technical - Based at either our Melbourne or Geelong Campus - Full-time and Fixed term until February 2025 - HEW 5 $77,114 - $86,490 + 17% Superannuation **Why **work with us?** At Deakin you will have access to...


  • Melbourne, Australia Nike Full time

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks...


  • Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Are you a tech-savvy problem solver with a passion for providing top-notch IT support? We're seeking a skilled and dynamic IT Desktop Support Engineer to join our team and take our IT services to the next level. If you have a strong background in PowerShell scripting, and SCCM deployment, and thrive in delivering exceptional onsite face-to-face support, we...


  • Melbourne, Australia Oracle Full time

    Reporting to the Development Manager, you will closely collaborate with Product Managers, UX Designers, and Development teams. Through collaboration, test-driven development, and good engineering principles, you will be building and maintaining a front-end component library, deliver valuable functionalities for our users whilst continuously improving the...

  • Engineering Manager

    4 weeks ago


    Melbourne, Australia iterate Full time

    People Management - High Profile Projects - Agile Team The utilities sector is fast-paced, with plenty of room for progression and innovation, and this organisation is no exception. Looking for a career that is fulfilling and rewarding? They’ve got that too. Their goal for a cleaner, smarter future is lofty - starting with community, and extending...


  • Melbourne, Australia Bupa Full time

    **Posted** 20/02/2024 **Job Number** 29546 **Work type** Independent Contractor - Full Time **Posting End Date** 27/02/2024 **Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part...


  • Melbourne, Australia Bupa Full time

    **Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers. The bigger the challenge, the greater the reward - with a...

  • Site Support Engineer

    1 month ago


    Melbourne, Victoria, Australia Cognizant Technology Solutions Full time

    Do you have IT support experience and are you seeking a new job in Melbourne? Cognizant is looking for a full-time IT Site Support Engineer.As a Local IT Support Engineer, you will install, configure, and maintain computer systems, peripherals and mobile devices. You will also diagnose and troubleshoot hardware and software issues. This position requires you...

  • TIM Engineer

    4 weeks ago


    Melbourne, Australia Pyramid Global Technologies Full time

    About the job TIM Engineer / Desktop Support Engineer Roles and responsibilities: Build and configure laptops as per standard specifications;Troubleshoot application and OS issues faced by employees of the Respondent;Take actions as advised by the Manager related to IT policies;Update Antivirus and windows patches;Communicate with employees...


  • Melbourne, Australia Bupa Full time

    Hybrid work environment - work from home when it suits you - Deep dive into exciting projects in the emerging healthcare space - Join an inspired, energised team focussed on improving the health and wellbeing of our customers **Why Bupa?** Think beyond conventional insurance and finance sector roles. Health is rapidly emerging as the next big thing for...

  • Site Support Engineer

    1 month ago


    Melbourne, Australia Cognizant Full time

    Do you have IT support experience and are you seeking a new job in Melbourne? Cognizant is looking for a full-time IT Site Support Engineer. As a Local IT Support Engineer, you will install, configure, and maintain computer systems, peripherals and mobile devices. You will also diagnose and troubleshoot hardware and software issues. This position requires...

  • Site Support Engineer

    4 weeks ago


    Melbourne, Victoria, Australia Cognizant Full time

    Do you have IT support experience and are you seeking a new job in Melbourne? Cognizant is looking for a full-time IT Site Support Engineer.As a Local IT Support Engineer, you will install, configure, and maintain computer systems, peripherals and mobile devices. You will also diagnose and troubleshoot hardware and software issues. This position requires you...

  • Desktop Support

    3 weeks ago


    Melbourne, Australia Randstad Australia Remote Work Freelance Full time

    Desktop Development/Support InTune / Windows 11 deployment project, ASAP Start Desktop Development/Support Engineer is currently required for a 3 months contract to develop, deploy and support the SOE (windows 11, Intune) for 700+ users. To be successful in this position you will be an experienced Desktop Engineer who has demonstrated experience in SOE...

  • Desktop Support

    3 weeks ago


    Melbourne, Victoria, Australia Randstad Australia Full time

    Desktop Development/Support InTune / Windows 11 deployment project, ASAP Start Desktop Development/Support Engineer is currently required for a 3 months contract to develop, deploy and support the SOE (windows 11, Intune) for 700+ users. To be successful in this position you will be an experienced Desktop Engineer who has demonstrated experience in SOE...


  • Melbourne, Victoria, Australia Robert Walters Full time

    Our client is in search of an experienced Senior DevOps Engineer to join their expanding Engineering team. This position presents an exciting opportunity to contribute to the development of intricate solutions within the realm of cyber security. The chosen candidate will be responsible for providing high-quality technical support to end users at tier 2 and 3...

  • Technical Sales

    1 month ago


    Melbourne, Australia Talent Web Full time

    Established client base of Fabricators - Full product training and support provided - Recognised, long standing company If you are an experienced sales person from an Fabrication/Engineered materials who enjoys technical sales and value engineering, then we would like to talk to you! **The role** We are currently recruiting for one of the market dominating...


  • Melbourne, Australia BAE Systems Full time

    At BAE Systems, we are recognised for delivering projects of global and national significance to our customers and with this, we are known for developing some of the most impressive careers. We currently have a unique opportunity as a Support Engineering Manager. Your prime responsibility will be providing technical expertise, guidance and advice for the...

  • Work Place Engineer

    1 month ago


    Melbourne, Australia Randstad Australia Remote Work Freelance Full time

    Workplace Engineer is currently required for a 6 months contract with option to extend to perform configuration, administration and troubleshooting with Intune /EndPoint management and SOE development. You will also have input into project based work. To be successful in this position you will be a highly experienced Workplace / End User Specialist who has...

  • Work Place Engineer

    3 weeks ago


    Melbourne, Victoria, Australia Randstad Australia Full time

    Workplace Engineer is currently required for a 6 months contract with option to extend to perform configuration, administration and troubleshooting with Intune /EndPoint management and SOE development. You will also have input into project based work. To be successful in this position you will be a highly experienced Workplace / End User Specialist who has...