User Experience Designer

2 weeks ago


Melbourne, Australia Bupa Full time

Hybrid work environment - work from home when it suits you
- Deep dive into exciting projects in the emerging healthcare space
- Join an inspired, energised team focussed on improving the health and wellbeing of our customers

**Why Bupa?**

Think beyond conventional insurance and finance sector roles. Health is rapidly emerging as the next big thing for business-savvy innovators. We’re adapting and growing to meet the new realities in healthcare. To achieve this, our agile culture brings together broad expertise to offer more far-reaching services to benefit people’s health and mental wellbeing. This adds variety to your role, presents fresh daily challenges and widens the range of projects and businesses you’ll work across. Collaboration is deeply embedded into our way of working. There’s no blame game here. We lean into the future, celebrate wins and fail forwards together. This means you’ll achieve more working with open-minded, supportive colleagues who create a positive and inspiring environment.

**The Opportunity**

Reporting to the Lead Experience Designer, the User Experience Designer is responsible for designing compelling digital experiences and interactions for our customers, aligning design consistency and quality across Bupa Health Insurance's digital channel, and driving a culture of continuous improvement in the UX team.

This role is responsible for the following main areas:

- **Experience Design quality management** - Ensure all design is accurate and in line with Bupa design guidelines. Coach other team members on the end-to-end experience design process and provide constructive feedback where required.

You’ll be responsible for validating and translating concepts into beautiful digital experiences in close collaboration with UX Researchers, Designers, Writers, Product Owners, Business Analysts, Engineering and other experts across the business.

As a User Experience Designer within the Digital Health Insurance team, you’ll help shape the next chapter in how our customers interact digitally with Bupa to provide them healthier, happier lives. The User Experience Designer is critical to building a sustainable world-class content design capability.

**To be considered for this role you will have**:

- 3+ years of web and native (iOS/Android) platform digital design or related design experience
- A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practices
- Knowledge of design thinking methodologies, including Ethnography research method, workshop facilitation and various ideations methodologies
- Experienced in user testing remote or online, range of UX research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps.
- Experience or certification working in an agile delivery environment
- Excellent written and verbal communication skills to effectively communicate ideas and design decisions to stakeholders at all levels of the organisation.
- Expert knowledge of modern design tools (Figma, Framer, Protopie, After Effects, Lottie), how to work with complex component libraries and the willingness to adopt new tools as needed
- Demonstrated customer-centric mindset; building a user experience with the customer in mind at every step of the journey
- Ability to work both autonomously whilst also enthusiastic about collaborating, learning and sharing with teammates.
- Have a curiosity to understand health insurance business drivers and customer needs.

**What’s in it for you?**

As well as a competitive salary, we offer a range of Bupa benefits and flexible working / work from home arrangements. Our benefits include (but not limited to) discounted private health cover, discounted home and car insurance, discounted exercise programs, access to discounted products and services through our partnerships programs, and access to Smile - our health and wellbeing program. SMILE provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides and product discounts.

You will feel happier & healthier for working at Bupa


  • Senior User Experience Designer

    Found in: Talent AU C2 - 1 week ago


    Melbourne, Australia Softtest pays pty ltd Full time

    Australian Citizens residing in Australia only respond. Must get baseline.Essential criteria1. Experience in using content management systems to create or design webpages, organise information architecture, oversee user permissions to manage volatility and maintain or review the usability and design of digital products.2. Experience in creating and...


  • South Melbourne, Australia Kogan Full time

    We’re seeking a driven Experience Designer to play a key role in our fast-paced digital product development team! There is a huge amount of responsibility and impact for this role. **Responsibilities**: - Work within the engineering team to envision and deliver world-class products that meet company objectives across multiple platforms and settings. -...


  • Melbourne, Australia Bupa Full time

    **Why Bupa?** Think beyond conventional insurance and finance sector roles. Health is rapidly emerging as the next big thing for business-savvy innovators. We’re adapting and growing to meet the new realities in healthcare. To achieve this, our agile culture brings together broad expertise to offer more far-reaching services to benefit people’s health...


  • Melbourne, Australia Bupa Full time

    **Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers. The bigger the challenge, the greater the reward - with a...

  • User Experience Lead

    14 hours ago


    Melbourne City Centre, Australia Department of Energy, Environment and Climate Action Full time

    Do you want to be part of the solution to keeping Victoria safe from Bushfires and other emergency events? Is climate response important to you? Data Analytics and Information Systems (DAIS) is a team of about 80 technical specialists, who discover, design, develop and deliver a complex and integrated suite of products and platforms enabling DEECA to plan,...

  • User Experience Lead

    14 hours ago


    Melbourne, Australia Department of Energy, Environment and Climate Action Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Energy, Environment and Climate Action **Salary**: $106,534 - $128,897 Occupation: Technology Reference: VG/50962282A Do you want to be part of the solution to keeping Victoria safe from Bushfires and other emergency events? Is climate response important to you? Data Analytics...


  • Melbourne, Australia D6 Full time

    D6 is a fast-growing Australian-owned company that specialises in the delivery of digital innovation projects. Our project delivery teams were born in the cloud, meaning we have grown up in an agile world, using cloud technologies but ensuring we put the business value and a customer focus first. As an Experience Designer, here's a snapshot of what you'll...


  • Melbourne, Australia AKQA Full time

    Experience Designers at AKQA craft, concept, and deliver interfaces that make technology more natural and enjoyable to use. With expertise in design strategy, technology and brand, our design team of researchers, visual designers and user experience designers take a human-centred approach to create beautiful and meaningful brand experiences. As Lead...


  • Melbourne Airport, Australia Team Global Express Full time

    **JOB DESCRIPTION** **About Us** Team Global Express is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive...

  • Senior Experience Designer

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia UniSuper Full time

    12-month maternity leave contract Lead discovery and design of exceptional digital experiences and services High performance culture is supported by a range of benefits About US  UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful...

  • Experience Designer

    6 days ago


    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 54140 **Department**: AR Credit Cards & Personal Lending Delivery **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible...

  • UI Designer

    6 days ago


    Melbourne, Australia The Hassett Group Full time

    E-commerce digital transformation - National group with Melbourne head office - Fun and fast paced culture **ABOUT OUR CLIENT** Our client is a destination hospitality group with Head office in Melbourne and a national presence across Australia. Recognised as industry leaders through their modern venues and quality service, they are undertaking a digital...

  • UX Designer

    1 day ago


    Melbourne, Australia Cognizant Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate...

  • Design Researcher

    7 days ago


    Melbourne, Australia ROLLER Full time

    **About ROLLER**: ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing,...

  • Product Designer

    7 days ago


    Melbourne, Australia Whispir Full time

    **About us**: **About this role**: As a Whispir Product designer, you will be an integral part of our cross-functional teams responsible for crafting every aspect of our product experience and design process. Your role involves bringing insights from conducting customer research into product discovery, facilitating design discussions, and providing clear...

  • UI Designer

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia David Jones Full time

    David Jones is one of Australia’s most iconic retail brands, known for its commitment to quality, luxury, and customer experience. As we continue to expand and evolve in the digital space, we are seeking a talented User Interface Designer to join our dynamic team. This is an exciting opportunity to be part of the fastest-growing segment of the David Jones...

  • Product Designer

    3 days ago


    Melbourne, Australia CitiPower and Powercor Full time

    **Product Designer**: - Melbourne, VIC, AU, 3000**About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting...

  • UX Designer

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia Luminary Full time

    Are you inspired to deliver industry-leading user experience practices? Primarily working within cross-functional discovery and Agile product development teams, the UX designer is responsible for the usability and customer-centricity of our products. Key responsibilities Creating user surveys and interviews Stakeholder workshops and coordination ...

  • Content Designer

    3 days ago


    Melbourne, Australia Bupa Full time

    **An introduction to us** Bupa are on a journey to uplift Digital experiences to achieve our global ambition to be 'the world's most customer-centric healthcare company'. This means that we are committed to excellent customer experience, through great service and value, frictionless access, and quality healthcare. We thrive on cross-functional team...

  • Content Designer

    7 days ago


    Melbourne, Australia Bupa Full time

    **Be at the heart of our brave new digital world!** Bupa are on a journey to uplift Digital experiences to achieve our global ambition to be 'the world's most customer-centric healthcare company'. This means that we are committed to excellent customer experience, through great service and value, frictionless access, and quality healthcare. We thrive on...