Customer Service Officer

1 month ago

Albury, Australia BlueScope Full time
Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

BlueScope Distribution is looking for a Customer Service Officer to join the NSW Sales team based in Albury. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. You will be the key customer representative to a dedicated portfolio of valued customers accounts, maintaining our high standards of service delivery.

With the support of an experienced team, you will be given every opportunity to further develop your career in customer service or sales with us here at BlueScope Australia. You will have access to various health and well-being initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. 

What Will You Do?

Based in our Albury branch, you will: 

  • interact with our customers over the phone and email managing quotes and queries
  • follow-up on quotations and inquiries converting these into sales opportunities
  • collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
  • nurture and grow relationships with customers to uncover new business and sales opportunities
  • continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

  • experience working in a customer service environment
  • high attention to detail and ability to complete multiple tasks simultaneously
  • excellent communication and interpersonal skills
  • confidence to resolve issues effectively and efficiently
  • a proactive approach in building constructive and effective relationships
  • basic knowledge with Microsoft office and a willingness to undergo relevant training

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

  • Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
  • Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
  • Experience connection and care. Experience a positive, inclusive work environment where we look out each other’s safety and wellbeing.​
  • Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close 15th October 2024. 


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