Customer Service Representative

3 weeks ago


Albury, Australia Australia Post Full time

About the Opportunity

We're seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and sales experiences to our customers.

About the Role

  • 12 weeks of paid training to equip you with the skills and knowledge needed to succeed in the role
  • Casual Relief role covering Albury, Lavington, and Corowa
  • Casual on-call shifts as required, with no rostered hours
  • Competitive adult pay rate of $33.66, increasing to $35.98 after 3 months of training, plus 12% superannuation

Your Key Responsibilities

  • Provide exceptional customer service and sales experiences to our customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

About You

  • You're a friendly, enthusiastic, and reliable individual who loves working in a team environment
  • You're ready to put the customer at the centre of everything you do to help make a difference in the community
  • You have experience in customer service and/or cash handling
  • You're fit to lift up to 16kgs of mail regularly and stand for your shift

How We'll Deliver for You

  • We invest in your growth and development through our values of trust, inclusivity, empowerment, and safety
  • You'll be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
  • We invest in your personal wellbeing and recognise and reward you for your contribution to our success


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