Customer Service Representative

1 month ago

Albury, Australia Cleanaway Full time
{"title": "Customer Service Representative", "description": "About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Commercial and Industrial arm, you will be responsible for providing exceptional customer service to our valued clients.

Key Responsibilities
  • Assist customers via phone and email in a friendly and professional manner.
  • Deliver excellent customer service to allocated contracts.
  • Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
  • Resolve customer issues and complaints in a timely and satisfactory manner.
  • Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies.
About You
  • Proven experience in a customer service or administrative role.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Positive attitude and willingness to learn.
  • Ability to work independently with minimal supervision.
Why Join Cleanaway?
  • Competitive salary package
  • Flexible working arrangements
  • Career opportunities in a high growth, Australian business
  • Supportive and safe work environment
  • Paid parental leave
  • Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.
", "lang_code": "en"}

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